Find a role

Closing date

Friday 31 March 2023

Purpose of role

We are looking for enthusiastic volunteers to join our charity team to assist in our charity centres at The Christie sites in both Withington and Macclesfield. The volunteer assistant will be an integral part of the charity centre team.

You will work alongside a staff member to assist the charity team to serve our customers and donors, helping with both retail sales and donations.

Scope of role

Positions are available at both the Withington and Macclesfield Christie sites.

Responsibility for role

The Christie charity community fundraising team, The Christie marketing and engagement team, volunteers.

Time commitment

We would like you to stay with us, so we ask you to commit to a year of volunteering for this role. The charity centres are open Monday to Friday from 10am until 4pm.

Shifts would be either 9:30am to 1pm or 1pm to 4.30pm. Preference would be given to those able to work a full day, but morning and afternoon shifts are available.

Related documents

• Management of volunteers policy
• Health and safety policy
• Local risk assessment(s)
• Uniform and workwear policy and code of appearance
• Volunteer agreement

Procedure

Volunteers are required to:

• Be registered volunteers who are DBS checked and cleared
• Wear identity badges, volunteer lanyard and polo shirt provided
• Conform to Trust policies and procedures that they are made aware of
• Report any accident/untoward occurrences to a member of staff
• Comply with training provided
• Become familiar with The Christie charity key messages to ensure you are able to answer questions from members of the public or refer them to other information sources (such as the website or relevant staff member)
• Continuously seek to maintain and improve own level of skills and undertake learning and development as appropriate
• Be compliant with the cash handling policy
• Duties will include:
  • To assist and serve customers, providing a service of the highest standard
  • To assist with processing donations
  • To be involved with the till operation and the handling of cash/card payments
  • To promote understanding the work of The Christie and the importance of raising funds through the charity
  • To promote and work within the Shop Health and Safety Policy
  • To set high standards of cleanliness, display and merchandising
• Do no other duties than those agreed in advance

The Christie charity staff will:

• Supervise the work of the volunteers
• Be able to deal with any queries/problems/concerns from volunteers
• Include volunteer activity in their risk assessments
• Offer a local induction programme
• Carry out regular reviews to check how your role is going

The marketing and engagement department will:

• Register volunteers on behalf of The Christie
• Arrange training appropriate to volunteers’ needs
• Maintain records of volunteers’ attendance at training sessions
• Be available to deal with any matters of concerns for volunteers
• Provide a clear description of your role

Mandatory training

• To complete mandatory training as specified by the marketing and engagement department
• To complete additional training as required – to be provided by the departmental staff

Vaccination requirements

• COVID-19 vaccination: to help maintain the highest levels of safety for our patients, volunteers, and staff we ask that our volunteers are fully vaccinated against COVID-19.
• Mandatory flu vaccination: flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. The annual immunisation programme helps to reduce the spread of unplanned hospital admissions and pressure on the NHS and is therefore a critical element of the system-wide approach for delivering robust and resilient health and care services during winter.

Closing date

Friday 31 March 2023

Purpose of role

The role of the volunteer is to enhance the patient’s experience of The Christie by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

Scope of role

Oak Road entrance, The Christie

Responsibility for role

Oak Road entrance, marketing and engagement officer/coordinator, volunteers

Time commitment

• Monday and Wednesday, 1 to 3pm, and
• Thursday and Friday, 8 to 11am

Related documents

• Management of volunteers policy
• Health and safety policy
• Local risk assessment(s)
• Uniform and workwear policy and code of appearance
• Volunteer agreement

Procedure

Volunteers are required to:

• Be registered volunteers who are DBS checked and cleared
• Wear identity badges, volunteer lanyard and polo shirt provided
• Conform to Trust policies and procedures that they are made aware of
• Report any accident/untoward occurrences to a member of staff
• Comply with training provided
• Duties will include:
• Greeting patients and visitors on arrivals, introducing yourself in a welcoming and professional manner
• Signposting patients and visitors to other parts of the hospital
• Dealing with general enquiries in a professional and consistent manner, offering support when required
• On occasion, be able to deal with distressed patients and/or their relatives in a sensitive and confidential manner, and refer to an appropriate member of staff
• Sitting with patients who are on their own and would like some company, should the patient consent
• Actively approaching patients and relatives, and acting as a listening ear
• Helping patients and their relatives to understand the systems in the department and where they should wait
• Assisting staff in delivering best patient care
• To be aware whilst in the department of any general housekeeping or health and safety issues that may arise, and liaise with staff appropriately to maintain safety
• Do no other duties than those agreed in these guidelines

Oak Road entrance staff will:

• Supervise the work of the volunteers
• Be able to deal with any queries/problems/concerns from volunteers
• Liaise with the marketing and engagement department as required
• Include volunteer activity in their risk assessments
• Offer a local induction
• Carry out an annual review to check how your role is going

The marketing and engagement department will:

• Register volunteers on behalf of The Christie
• Arrange training appropriate to volunteers’ needs
• Maintain records of volunteers’ attendance at training sessions
• Be available to deal with any matters of concerns for volunteers
• Provide a clear description of your role

Mandatory training

• To complete mandatory training as specified by the marketing and engagement department
• To complete additional training as required – to be provided by the departmental staff

Vaccination requirements

• COVID-19 vaccination: to help maintain the highest levels of safety for our patients, volunteers, and staff we ask that our volunteers are fully vaccinated against COVID-19.
• Mandatory flu vaccination: flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. The annual immunisation programme helps to reduce the spread of unplanned hospital admissions and pressure on the NHS and is therefore a critical element of the system-wide approach for delivering robust and resilient health and care services during winter.

Closing date

Friday 31 March 2023

Purpose of role

The role of the volunteer is to enhance the patient’s experience of The Christie Pharmacy by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

This is purely a meet and greet role which involves speaking to patients, organising the queuing system and dealing with general enquiries. This role does not offer clinical experience towards academic study.

Scope of role

The Christie Pharmacy

Responsibility for role

Pharmacy manager, marketing and engagement officer/coordinator

Time commitment

• Monday, 11am to 3pm
• Thursday, 11am to 3pm
• Friday, 11am to 2pm

Please only apply if you are able to volunteer for at least one weekly regular slot for a minimum of 12 months.

Related documents

• Management of volunteers policy
• Health and safety policy
• Local risk assessment(s)
• Uniform and workwear policy and code of appearance
• Volunteer agreement

Procedure

Volunteers are required to:

• Be registered volunteers who are DBS checked and cleared
• Wear identity badges, volunteer lanyard and polo shirt provided
• Conform to Trust policies and procedures that they are made aware of
• Report any accident/untoward occurrences to a member of staff
• Comply with training provided
• Duties will include:
• Greeting patients and visitors on arrivals, introducing yourself in a welcoming and professional manner
• Signposting patients and visitors to other parts of the hospital
• Dealing with general enquiries in a professional and consistent manner, offering support when required
• On occasion, be able to deal with distressed patients and/or their relatives in a sensitive and confidential manner, and refer to an appropriate member of staff
• Sitting with patients who are on their own and would like some company, should the patient consent
• Actively approaching patients and relatives, and acting as a listening ear
• Helping patients and their relatives to understand the systems in the department and where they should wait  
• Assisting Pharmacy staff in delivering best patient care
• To be aware whilst in the department of any general housekeeping or health and safety issues that may arise, and liaise with staff appropriately to maintain safety
• Do no other duties than those agreed in these guidelines

Pharmacy staff will:

• Supervise the work of the volunteers
• Be able to deal with any queries/problems/concerns from volunteers
• Liaise with the marketing and engagement department as required
• Include volunteer activity in their risk assessments
• Offer a local induction
• Carry out an annual review to check how your role is going

The marketing and engagement department will:

• Register volunteers on behalf of The Christie
• Arrange training appropriate to volunteers’ needs
• Maintain records of volunteers’ attendance at training sessions
• Be available to deal with any matters of concerns for volunteers
• Provide a clear description of your role

Mandatory training

• To complete mandatory training as specified by the marketing and engagement department
• To complete additional training as required – to be provided by the departmental staff

Vaccination requirements

• COVID-19 vaccination: to help maintain the highest levels of safety for our patients, volunteers, and staff we ask that our volunteers are fully vaccinated against COVID-19.
• Mandatory flu vaccination: flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. The annual immunisation programme helps to reduce the spread of unplanned hospital admissions and pressure on the NHS and is therefore a critical element of the system-wide approach for delivering robust and resilient health and care services during winter.