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Strike action between Monday 2 October to Thursday 5 October 2023

Consultants and junior doctors at The Christie will both strike between 7am on Monday 2 October to 7am on Thursday 5 October 2023. Both consultants and junior doctors will still provide emergency care during their strikes.

We are proactively contacting patients with appointments that may be affected by this strike. If you have an appointment at the Trust on any of these dates, please continue to come to The Christie and our other centres as planned unless we contact you to tell you otherwise. There may be longer waits than usual in clinics during this time.

Please do not call to check if your appointment is still going ahead.

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Volunteers - Find a role

We currently have over 40 existing volunteers and so vacancies are not always available. When we do have vacancies, we will advertise them on this page and you can apply for any roles you are interested in.

Closing date of role

Friday 27 October 2023

Purpose of role

The Transfusion Committee meets remotely every 3-4 months. The meetings are held using MS Teams. Volunteers should be prepared to meet remotely until further notice. Meeting if/when they resume face to face will be held in the main hospital site on Wilmslow Road, in the haematology seminar room. The Transfusion Committee is currently undergoing a committee update to encompass representatives from all clinical divisions. The committee oversees all aspects of the Transfusion Service in The Christie, Clinical Pathology Partnership and The Christie Private Care. 

To help ensure that the work that we do is informed by patients and the public we require a patient or relative (of a patient treated at the Christie), to join the Transfusion Committee. The user representative would be recruited as a Christie volunteer through the usual process.

The role will require you to be a resident of The Christie’s patient catchment area.

Scope of role

Transfusion Committee

Responsibility for role

Transfusion Committee, Marketing and engagement manager, marketing and engagement officer/co-ordinator, volunteers

Time commitment

Meetings usually take place on a Monday and are scheduled for 2 hours. Preparation time of reading the papers and related materials would take between two to four hours depending on the content of the agenda. Access to your own printer would be helpful, although printed copies can be supplied if not.

Related documents

  • Management of volunteers policy
  • Health and safety policy
  • Local risk assessment(s)
  • Uniform and workwear policy and code of appearance
  • Volunteer agreement
  • Transfusion Policy V4.1

Procedure

Volunteers are required to:

  • Be registered volunteers who are DBS checked and cleared
  • Wear identity badges, volunteer lanyard and polo shirt provided
  • Conform to Trust policies and procedures that they are made aware of
  • Report any accident/untoward occurrences to a member of staff
  • Comply with training provided
  • Duties will include:
    • Using your knowledge and experience to give objective advice about the impact on patients and carers around the issues being considered by the committee, whilst leaving aside any personal agenda and issues.
    • Have a genuine interest in improving services for patients and an understanding of the NHS
    • Understand and evaluate a range of information and evidence
    • Ask constructive challenging questions
    • Work as part of a group, building effective relationships, and listening to and considering the views of others
    • Have good time management skills
    • Have good IT skills.
    • Have access to a private setting and IT equipment such as a laptop/PC or tablet to take part in online meetings
    • Read papers and related materials in advance, which will be circulated electronically
    • Have an awareness of and commitment to equality and diversity
    • Understand the need for confidentiality
  • Do no other duties than those agreed in these guidelines
  • The Transfusion Practitioner will:
    • Supervise the work of the volunteers
    • Be able to deal with any queries/problems/concerns from volunteers
    • Liaise with the marketing and engagement department as required
    • Include volunteer activity in their risk assessments
    • Offer a local induction programme
    • Carry out an annual review to check how your role is going
    • Provide a commitment that your views will be taken seriously
    • Offer advice, guidance and support from the chair and vice-chair of the committee
    • Offer pre-meeting briefings to discuss the agenda
    • Provide a clear set of working practice standards including a commitment to use jargon-free language and provide information such as meeting papers in good time
    • Commit to being transparent in the information shared and be honest about what can and cannot be achieved
  • The marketing and engagement department will:
    • Register volunteers on behalf of The Christie
    • Arrange training appropriate to volunteers’ needs
    • Maintain records of volunteers’ mandatory training
    • Liaise with the clinic’s staff and volunteers
    • Provide a clear description of your role

Mandatory training

  • To complete online mandatory training as specified by the marketing and engagement department
  • To complete additional training as required – to be provided by the departmental staff

Vaccination requirements

  • Flu vaccination: Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Closing date of role

Wednesday 4 October 2023

Purpose of role

To provide support to the information centre staff. The role of the volunteer is to enhance the patient’s experience at The Christie at Oldham by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

Scope of role

Cancer information centre, The Christie at Oldham

Responsibility for role

Cancer information centre, marketing and engagement officer/coordinator, volunteers

Time commitment

Half a day (4 hours) per week. Slots can be flexible. Please state availability in application form.

Related documents

  • Management of volunteers policy
  • Health and safety policy
  • Local risk assessment(s)
  • Uniform and workwear policy and code of appearance
  • Volunteer agreement

Procedure

Volunteers are required to:

  • Be registered volunteers who are DBS checked and cleared
  • Wear identity badges, volunteer lanyard and polo shirt provided
  • Conform to Trust policies and procedures that they are made aware of
  • Report any accident/untoward occurrences to a member of staff
  • Comply with training provided
  • Duties will include:
    • Greeting patients and visitors on arrivals, introducing yourself in a welcoming and professional manner
    • On occasion, be able to deal with distressed patients and/or their relatives in a sensitive and confidential manner, and refer to an appropriate member of staff
    • Actively approaching patients, relatives, and acting as a listening ear
    • Reviewing the stock of information centre booklets, identifying restock needs and maintaining the register of information centre booklets.
    • Help to maintain displays.
    • Help patients enjoy the information centre library.
    • Provide advice and support to new members of the volunteer information centre team.
    • To maintain confidentiality and adhere to the Trust’s policies in line with the Data Protection Act.
    • To be aware while in the department of any general housekeeping or health and safety issues that may arise and liaise with staff appropriately to maintain safety.
  • Do no other duties than those agreed in these guidelines
  • Cancer information centre staff will:
    • Supervise the work of the volunteers
    • Be able to deal with any queries/problems/concerns from volunteers
    • Liaise with the marketing and engagement department as required
    • Include volunteer activity in their risk assessments
    • Offer a local induction programme
    • Carry out an annual review to check how your role is going
  • The marketing and engagement department will:
    • Register volunteers on behalf of The Christie
    • Arrange training appropriate to volunteers’ needs
    • Liaise with the clinic’s staff and volunteers
    • Maintain records of volunteers’ mandatory training
    • Be available to deal with any matters of concerns for volunteers
    • Provide a clear description of your role

Mandatory training

  • To complete online mandatory training as specified by the marketing and engagement department
  • To complete additional training as required – to be provided by the departmental staff

Vaccination requirements

  • Flu vaccination: Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Closing date of role

Wednesday 4 October 2023

Purpose of role

The role of the volunteer is to enhance the patient’s experience of The Christie by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

The post holder will be primarily responsible for providing complementary therapy (hand care) as appropriate to previous level of training and insurance and associated preparatory tasks, to maintain and promote the well-being of patients and carers. The post holder will work under supervision as part of a team.

Scope of role

Cancer information centre, The Christie at Oldham

Responsibility for role

Cancer information centre, marketing and engagement officer/coordinator, volunteers

Time commitment

3-hour session on Tuesday, Wednesday, Thursday, or Friday

Related documents

  • Management of volunteers policy
  • Health and safety policy
  • Local risk assessment(s)
  • Uniform and workwear policy and code of appearance
  • Volunteer agreement

Procedure

Volunteers are required to:

  • Have completed an accredited massage course, an M Technique course or a beauty therapy qualification that included massage. Proof of this, along with public liability insurance, must be brought to the interview
  • Be registered volunteers who are DBS checked and cleared
  • Wear identity badges, volunteer lanyard and polo shirt provided
  • Conform to Trust policies and procedures that they are made aware of
  • Report any accident/untoward occurrences to a member of staff
  • Comply with training provided
  • Duties will include:
    • To implement and evaluate the use of complementary therapy (hand care) with patients and carers and communicate to service users at a level appropriate to their understanding
    • To liaise with other staff members on clinical and other issues relevant to safety, both physical and psychological; promotion of good practice consistent with legislation relating to the informed consent process
    • Take responsibility for reporting adverse events as relevant
    • To assist in maintaining clear, concise and up to date records on patients’ wellbeing and responses to complementary care as appropriate to clinical input
    • To ensure that adequate attention is given to the psychological, emotional and spiritual needs of patients and their carers.
    • Contribute to preparatory work required for therapy sessions and generally help to maintain effective team working
    • To provide advice and support to new members of the volunteer hand care team
    • Commitment to maintaining professional development, including participation in clinical supervision and attendance of the Trust’s mandatory training days
    • To maintain confidentiality and adhere to the Trust’s policies in line with the Data Protection Act
  • Do no other duties than those agreed in these guidelines
  • Cancer information centre staff will:
    • Supervise the work of the volunteers
    • Be able to deal with any queries/problems/concerns from volunteers
    • Liaise with the marketing and engagement department as required
    • Include volunteer activity in their risk assessments
    • Offer a local induction programme
    • Carry out an annual review to check how your role is going
  • The marketing and engagement department will:
    • Register volunteers on behalf of The Christie
    • Arrange training appropriate to volunteers’ needs
    • Maintain records of volunteers’ mandatory training
    • Liaise with the clinic’s staff and volunteers
    • Be available to deal with any matters of concerns for volunteers
    • Provide a clear description of your role

Mandatory training

  • To complete online mandatory training as specified by the marketing and engagement department
  • To complete additional training as required – to be provided by the departmental staff

Vaccination requirements

  • Flu vaccination: Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Closing date of role

Friday 27 October 2023

Purpose of role

To advertise the Roman Catholic (RC) chaplaincy team’s provision within the hospital; to provide emotional and spiritual support to RC patients, carers and staff; to make referrals, with consent, to the chaplaincy team for specific religious support or for complex emotional or spiritual needs.

Scope of role

Chaplaincy department and assigned wards/areas, The Christie

Responsibility for role

Chaplaincy department, marketing and engagement officer/co-ordinator, volunteers

Time commitment

10am to 4pm on Wednesday or 10am to 2pm on Sunday.

Related documents

  • Management of volunteers' policy
  • Health and safety policy
  • Local risk assessment(s)
  • Uniform and workwear policy and code of appearance
  • Volunteer agreement

Procedure

Volunteers are required to:

  • Be registered volunteers who are DBS checked and cleared
  • Wear identity badges, volunteer lanyard and polo shirt provided
  • Conform to Trust policies and procedures that they are made aware of
  • Report any accident/untoward occurrences to a member of staff
  • Comply with training provided
  • Duties will include:
    • Approaching patients and/or their carers with information about RC chaplaincy care provision
    • Offering time and an empathetic, confidential listening ear to patients and/or carers who might benefit from talking through their feelings, experiences, beliefs, concerns, etc.
    • If appropriate, to provide prayer when requested
    • To provide communion if authorised by own faith community
    • To make referrals to the chaplaincy team with consent from the patient/carer
    • To escort patients/carers to the chaplaincy department for services, prayer times, or for personal use
    • Not to impose own beliefs, values or opinion
  • Do no other duties than those agreed in these guidelines
  • Chaplaincy staff will:
    • Supervise the work of the volunteers
    • Be able to deal with any queries/problems/concerns from volunteers
    • Liaise with the marketing and engagement department as required
    • Include volunteer activity in their risk assessments
    • Offer a local induction programme
    • Carry out an annual review to check how your role is going
  • The marketing and engagement department will:
    • Register volunteers on behalf of The Christie
    • Arrange training appropriate to volunteers’ needs
    • Maintain records of volunteers’ mandatory training
    • Liaise with the clinic’s staff and volunteers
    • Provide a clear description of your role

Mandatory training

  • To complete online mandatory training as specified by the marketing and engagement department
  • To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.

Closing date of role

Friday 27 October 2023

Purpose of role

The volunteer driver will use their own vehicle to transport medications / clinical bags, documents, and samples as necessary. This may also involve transporting patients only on rare occasion.

Appropriate training will be provided, and out-of-pocket expenses will be reimbursed. The volunteer driver will be expected to be smartly dressed at all times. Any vehicle used within the voluntary car transport service must be maintained to a high standard.

Scope of role

Transport department, The Christie

Responsibility for role

Transport department, marketing and engagement officer/coordinator, volunteers

Time commitment

Up to 10 hours per week Monday or Friday, with some flexibility on other days including, if available, weekends.

Related documents

  • Management of volunteers' policy
  • Health and safety policy
  • Local risk assessment(s)
  • Uniform and workwear policy and code of appearance
  • Volunteer agreement

Mileage

45 pence a mile up to 10,000 miles, thereafter will decrease to 25 pence a mile

Check if you need to pay tax on mileage payments as a volunteer driver on the GOV.UK website.

Procedure

Volunteers are required to:

  • Be registered volunteers who are DBS checked and cleared
  • Wear identity badges, volunteer lanyard and polo shirt provided
  • Conform to Trust policies and procedures that they are made aware of
  • Report any accident/untoward occurrences to a member of staff
  • Comply with training provided
  • Duties will include:
    • Transport Medications / Clinical bags / patients from pre-arranged destination to The Christie and return journeys if required
    • Follow instructions from transport staff about collecting/delivering documents and samples as necessary
    • If transporting patients, greeting them and introducing yourself in a welcoming and professional manner
    • Ensuring each patient (and on occasion their companion) is comfortable in the surroundings and is reassured where necessary
    • Keep a record of journeys taken
    • Complete expense claims form
  • Do no other duties than those agreed in these guidelines
  • Transport staff will:
    • Supervise the work of the volunteers
    • Be able to deal with any queries/problems/concerns from volunteers
    • Liaise with the marketing and engagement department as required
    • Include volunteer activity in their risk assessments
    • Offer a local induction programme
    • Carry out an annual review to check how your role is going
  • The marketing and engagement department will:
    • Register volunteers on behalf of The Christie
    • Arrange training appropriate to volunteers’ needs
    • Maintain records of volunteers’ mandatory training
    • Liaise with the clinic’s staff and volunteers
    • Provide a clear description of your role

Documents required

  • Full driving licence
  • MOT certificate if the vehicle is over 3 years old
  • Comprehensive insurance cover, plus letter from insurance company confirming that the volunteer will be fully covered or evidence of this on insurance certificate

Current COVID-19 restrictions

To comply with Government guidance and the Trust’s COVID-19 mitigation strategy to reduce risk to our patients and staff, it was necessary to amend our operational practice.

These amendments will clarify the duties for all staff working in / for the Transport Department:

  • Drivers may wish to wear PPE whilst transporting patients to and from the trust. This will include the wearing of face masks / wipes for cleaning down vehicles after each journey to and from the trust.
  • Disposal bags to put used PPE in after each clean. These can be collected from the security at the main entrance of Oak Road where disposal bags will be placed in the appropriate bins.

How to contact the transport department

The Christie transport department is located in the Oak Road area near the security lodge and can be contacted in one of the following ways:

Mandatory training

  • To complete online mandatory training as specified by the marketing and engagement department
  • To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.

Closing date of role

Friday 27 October 2023

Purpose of role

To provide administration support to the transfusion practitioners. The role of the volunteer will be to enhance patient and staff experience at The Christie and The Christie Private Care. The role will require you to cover significant distances across all areas of the Trust site. You will be required to go on to all the clinical areas and be in a patient and staff environment.

Scope of role

Transfusion, The Christie

Responsibility for role

Transfusion practitioner, marketing and engagement officer/coordinator, volunteers

Time commitment

Half day (4 hours) per week

Related documents

  • Management of volunteers' policy
  • Health and safety policy
  • Local risk assessment(s)
  • Uniform and workwear policy and code of appearance
  • Volunteer agreement
  • Transfusion Policy V4.1

Procedure

Volunteers are required to:

  • Be registered volunteers who are DBS checked and cleared
  • Wear identity badges, volunteer lanyard and polo shirt provided
  • Conform to Trust policies and procedures that they are made aware of
  • Report any accident/untoward occurrences to a member of staff
  • Comply with training provided
  • Duties will include:
    • Assist with the collection of blood bags from clinical areas
    • Reviewing stock of patient transfusion leaflets and identifying restock needs
    • Distributing patient leaflets
    • Review transfusion education posters for expiry dates
    • Review stock of posters and leaflets
    • Print and laminate posters if required
    • Distribute posters on to clinical areas
    • Escalate any issues or concerns directly and as soon as possible to the transfusion practitioner
    • To be aware whilst in the department of any general housekeeping or health and safety issues that may arise, and liaise with staff appropriately to maintain safety
    • Volunteers must not handle any personal patient information
  • Do no other duties than those agreed in these guidelines
  • The Transfusion Practitioner will:
    • Supervise the work of the volunteers
    • Provide initial training and local induction to the team and role
    • Discuss the importance of maintaining a compliant educational supply of posters and leaflets
    • Supervise the work of the volunteer
    • Will support and discuss any problems, concerns or issues that are raised and escalate if required
    • Liaise with the marketing and engagement department as required
    • Include volunteer activity in the transfusion risk assessments
    • Carry out an annual review and discussion on the role
  • The marketing and engagement department will:
    • Register volunteers on behalf of The Christie
    • Arrange mandatory volunteer training
    • Maintain records of volunteers’ mandatory training
    • Liaise with the clinic’s staff and volunteers
    • Provide a clear description of your role

Mandatory training

  • To complete online mandatory training as specified by the marketing and engagement department
  • To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.

Closing date of role

Wednesday 4 October 2023

Purpose of role

The role of the volunteer is to enhance the patient’s experience of The Christie by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

Scope of role

Proton beam therapy centre, The Christie

Responsibility for role

Proton beam therapy centre department, marketing and engagement officer/co-ordinator, volunteers

Time commitment

Time slots available Monday to Friday, 9am to 12pm, 1pm to 4pm

Related documents

  • Management of volunteers' policy
  • Health and safety policy
  • Local risk assessment(s)
  • Uniform and workwear policy and code of appearance
  • Volunteer agreement

Procedure

Volunteers are required to:

  • Be registered volunteers who are DBS checked and cleared
  • Wear identity badges, volunteer lanyard and polo shirt provided
  • Conform to Trust policies and procedures that they are made aware of
  • Report any accident/untoward occurrences to a member of staff
  • Comply with training provided
  • Duties will include:
    • Greeting patients and visitors on arrival, introducing yourself in a welcoming and professional manner
    • Assisting patients in obtaining refreshment if unable obtain for themselves
    • Serving refreshments to the patients during delays
    • Signposting patients, carers and relatives to information about other departmental / Trust areas and external services / local and regional facilities, as listed in the information folder, as well as helping with general queries about the local area
    • Chatting to patients as and when appropriate
    • Dealing with general enquiries in a professional and consistent manner and offering support when required
    • Sitting with patients who are on their own and would like some company, should the patient consent
    • To be aware while in the department of any general housekeeping or health and safety issues that may arise
    • Assisting with tidying patient waiting areas
    • Photocopying (non-confidential materials only)
    • Stocking up information racks
    • Assisting with departmental / Trust questionnaires and surveys
  • Do no other duties than those agreed in these guidelines
  • Department staff will:
    • Supervise the work of the volunteers
    • Be able to deal with any queries/problems/concerns from volunteers
    • Liaise with the marketing and engagement department as required
    • Include volunteer activity in their risk assessments
    • Offer a local induction programme
    • Carry out an annual review to check how your role is going
  • The marketing and engagement department will:
    • Register volunteers on behalf of The Christie
    • Arrange training appropriate to volunteers’ needs
    • Maintain records of volunteers’ mandatory training
    • Liaise with the clinic’s staff and volunteers
    • Be available to deal with any matters of concerns for volunteers
    • Provide a clear description of your role

Mandatory training

  • To complete online mandatory training as specified by the marketing and engagement department
  • To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.

Closing date of role

Friday 27 October 2023

Purpose of role

The role of the volunteer is to enhance the patient’s experience of The Christie by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

Scope of role

Cancer Information Centre, The Christie

Responsibility for role

Cancer Information Centre management, marketing and engagement officer/coordinator, volunteers

Time commitment

10am to 2pm

Related documents

  • Management of volunteers' policy
  • Health and safety policy
  • Local risk assessment(s)
  • Uniform and workwear policy and code of appearance
  • Volunteer agreement

Procedure

Volunteers are required to:

  • Be registered volunteers who are DBS checked and cleared
  • Wear volunteer lanyard and polo shirt provided
  • Conform to Trust policies and procedures that they are made aware of
  • Report any accident/untoward occurrences to a member of staff
  • Comply with training provided
  • Duties will include:
    • Greeting patients and visitors on arrivals, introducing yourself in a welcoming and professional manner
    • General information and booklet giving
    • Escalate any other support or information needs to a member of staff
    • Signposting patients and visitors to other parts of the hospital
    • Dealing with general enquiries in a professional and consistent manner
    • On occasion, be able to greet distressed patients and/or their relatives in a sensitive and confidential manner, and refer to an appropriate member of staff
    • Sitting with patients who are on their own and would like some company, should the patient consent, escalating to staff as appropriate
    • Helping patients and their relatives to understand the systems in the department and where they should wait
    • Assisting staff in delivering best patient care
    • Assisting with stocking up leaflets
    • Visiting other departments to raise profile of the information as directed by the Cancer Information team
    • To be aware while in the department of any general housekeeping or health and safety issues that may arise, and liaise with staff appropriately to maintain safety
  • Do no other duties than those agreed in these guidelines
  • Cancer Information Centre staff will:
    • Supervise the work of the volunteers
    • Be able to deal with any queries/problems/concerns from volunteers
    • Liaise with the marketing and engagement department as required
    • Include volunteer activity in their risk assessments
    • Offer a local induction programme
  • The marketing and engagement department will:
    • Register volunteers on behalf of The Christie
    • Arrange training appropriate to volunteers’ needs
    • Maintain records of volunteers’ mandatory training
    • Liaise with the clinic’s staff and volunteers
    • Be available to deal with any matters of concerns for volunteers
    • Provide a clear description of your role

Mandatory training

  • To complete online mandatory training as specified by the marketing and engagement department
  • To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.

To apply for any of our volunteer roles, please download an application form. [Microsoft Word Doc - 872KB]

Once completed, please send your application form to the-christie.volunteers@nhs.net or to the following address:

Marketing and engagement
The Christie NHS Foundation Trust
Wilmslow Road
M20 4BX 

We receive high numbers of applications for volunteer places and unfortunately, we are not always able to offer a role to everyone that applies. We thank you for your interest and advise you to check this page regularly for any additional roles. 

Please note that the volunteer recruitment process can take a number of months to complete, which is why we ask for a minimum of six months commitment to The Christie.

Please do ensure you have taken time to carefully read the above information about the volunteering procedure and our FAQs. If you still feel you need advice, the voluntary services team can be contacted at the-christie.volunteers@nhs.net

Last updated: September 2023