Closing date of role
Wednesday 28 October 2026
About this role
The role of the volunteer is to help patients have a positive experience at The Christie and support staff with non-clinical tasks. This gives staff more time to care for patients.
Who manages this role?
Time commitment
Monday, Wednesday, Thursday or Friday am or pm
Related documents
Procedure
Volunteers must:
be a registered volunteer and pass a Disclosure and Barring Service (DBS) check before you start
wear identity badges, volunteer lanyard and polo shirt
follow Trust policies and procedures
report any accident or issues to a member of staff
comply with training provided
duties will include:
greet patients and visitors on arrival, introducing yourself in a welcoming and professional manner
show patients, carers and relatives how to get to other departments and local places
deal with general enquiries in a professional manner and offer help when required
be kind and understanding when patients or family members are upset, and let a member of staff know if they need support
sit with patients who are on their own and would like some company
direct and show where patients can use our self-check-in machines, located in the Oak Road entrance area
approach patients and their families in a friendly way and listen to them
help patients and their families understand how the department works and where they need to wait
tell a member of staff about any health and safety problems or areas that need cleaning
Do no other duties than those agreed in these guidelines
Oak Road Treatment Centre staff will:
supervise volunteers
help with any queries/problem/concerns
work with the marketing and engagement team
include volunteer activity in their risk assessments
provide an induction
do an annual review to check how your role is going
The marketing and engagement department will:
register volunteers
arrange essential training
keep training and DBS records
work with staff and volunteers
provide a clear role description
check ID documents you bring in for your DBS check
Mandatory training
Volunteers must complete online training before starting. This training lasts for 3 years and can be used at other NHS Trusts – if they use the online volunteer passport. Guidance will be provided.
Flu vaccination
Flu can make people very unwell, especially during winter. It can increase pressure on hospitals and other health services. We encourage volunteers to have a flu vaccination to help protect themselves and others.
Equality, diversity, and inclusion
The Christie aims to provide services that are fair and available to everyone. We want our teams to reflect the different people and communities we serve. We welcome volunteers from all backgrounds. Volunteers must treat all staff, patients, visitors, and other volunteers with dignity and respect whatever their background.
Further information
A few applicants will be invited to a 30‑minute, informal interview with a member of volunteer services and the department.
You will be asked a small number of questions including:
why you want to volunteer at The Christie?
why you want this role?
what skills or experience you can bring?
whether you can commit to the time needed each month and for a full year?
More information about The Christie can be found on our website.
Due to the number of applications we receive, we are unable to provide feedback if you have not been shortlisted.