Global IT outage update - Monday 22 July

The issues affecting the supplier that provides our chemotherapy and immunotherapy treatments have now been resolved.

We want to thank our patients for being understanding and bearing with us and we apologise for any delays caused by this. Unless our teams contact you, please attend your appointment as planned. Throughout this incident, we have prioritised the most clinically urgent patients.

The Christie provides care and treatment for hundreds of people every day. The global IT outage last Friday (19 July 2024) affected many organisations but to put it into context, this affected less than a third of our patients.

Our staff have worked tirelessly over the weekend to deliver as many chemotherapy and immunotherapy treatments as possible and continue to do so to catch up on rescheduled treatments this week.

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Attend Anywhere video clinics

Attend Anywhere is a secure NHS video call service to let patients speak to their clinical team remotely.

At The Christie, patients can use Attend Anywhere to access clinics at pre-arranged appointment times only.

To access your video clinic through Attend Anywhere, you can use any computer, smartphone or tablet device that allows you to use one of the following web browsers:

  • Google Chrome (Windows 7+, Android 5.1+, MacOS 10.11+, iPadOS 13+) 
  • Apple Safari (MacOS 10.12+, iOS 11.4+, iPadOS 13+)
  • Microsoft Edge (Windows 7+, Edge 83+)

Please ensure you’re connected to Wi-Fi to save your mobile data and ensure a strong connection.

Before your appointment, please click on your clinic below. You can then test your equipment with a test call. Please be aware that the link will open in a new tab or window.


Clicking on the link will guide you into the waiting room. You will not enter the waiting room until you have completed some checks.

When you are ready to start your video consultation, please click ‘start video call’. You will be asked to undertake your checks again.

Ensure you complete all details including your date of birth and a number we can call you back on if there are any difficulties. Make sure you tick the small box at the bottom of the registration screen.

We will not store the details you submit or record the call. Any details will be transferred securely.

If you have any issues connecting, please call the number on your appointment letter. You can also call our switchboard on 0161 446 3000 and ask for your consultant.

Please note: to use these ‘Virtual Visiting’ services, you must have already received an appointment letter in the post with your virtual appointment time and date. 

Can my family, friends or carers join my video consultation?

Your family, friends and members of your care network can join your video consultation, with your consent. If they're in the same location as you, they can sit with you during your video consultation.

You can also include family, friends and members of your care network who are not physically with you. You'll just need to send them the link to your video clinic - you can find this in the letter or email telling you the date and time of your video call.

If you have shared the link to your video clinic with a family member, friend or member of your care network, please mention this to the clinical staff when you join your video call. They will be able to see the other person in the waiting room and add them to your call, with your consent.

You can also ask the clinical staff when you join your video clinic to invite someone else to the call by sending a link to their mobile or email address. Please make sure your family member, friend or member of your care network is aware they are going to be invited in a video call.

Last updated: July 2024