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Global IT outage update - Monday 22 July

The issues affecting the supplier that provides our chemotherapy and immunotherapy treatments have now been resolved.

We want to thank our patients for being understanding and bearing with us and we apologise for any delays caused by this. Unless our teams contact you, please attend your appointment as planned. Throughout this incident, we have prioritised the most clinically urgent patients.

The Christie provides care and treatment for hundreds of people every day. The global IT outage last Friday (19 July 2024) affected many organisations but to put it into context, this affected less than a third of our patients.

Our staff have worked tirelessly over the weekend to deliver as many chemotherapy and immunotherapy treatments as possible and continue to do so to catch up on rescheduled treatments this week.

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Care Quality Commission (CQC)

These are the standards everybody has a right to expect when they receive care. They form part of legal changes recommended by Sir Robert Francis following his inquiry into care at Mid Staffordshire NHS Foundation Trust.

The CQC do this by monitoring, inspecting and regulating services, and by publishing what they find to help people choose the right standard of care.

Inspection and ratings

To get to the heart of people's experiences of care and support, the focus of inspections is on the quality and safety of services, based on the things that matter to people. 5 key questions are asked about the service.

Are they:

  • Safe?
  • Effective?
  • Caring?
  • Responsive to people's needs?
  • Well-led?

To help inspection teams direct the focus of their inspections, they use a standard set of 'key lines of enquiry' (KLOEs) and prompts. KLOEs help them to form a judgement about the quality of the service, determine a rating for each of the 5 key questions, and where relevant, produce an overall rating for the service. Ratings are an important part of the inspection process and use a 4-point scale: outstanding, good, requires improvement, or inadequate.

Last updated: August 2023