Care Quality Commission (CQC)


Your level of care must never fall below the fundamental standards.

These are the standards everybody has a right to expect when they receive care. They form part of legal changes recommended by Sir Robert Francis following his inquiry into care at Mid Staffordshire NHS Foundation Trust.

The CQC do this by monitoring, inspecting and regulating services, and by publishing what they find to help people choose the right standard of care.

Inspection and ratings

To get to the heart of people's experiences of care and support, the focus of inspections is on the quality and safety of services, based on the things that matter to people. Therefore five key questions are asked about the service.

Are they:

  • Safe?
  • Effective?
  • Caring?
  • Responsive to people's needs?
  • Well-led?

To help inspection teams direct the focus of their inspections, they use a standard set of 'key lines of enquiry' (KLOEs) and prompts. KLOEs help them to form a judgement about the quality of the service, determine a rating for each of the five key questions, and where relevant, produce an overall rating for the service. Ratings are an important part of the inspection process and use a four-point scale: outstanding, good, requires improvement, or inadequate 

Last updated: July 2021

Christie stories during the COVID-19 pandemic

During the COVID-19 pandemic, we're doing all we can to make sure patients get the treatment, information and support they need. Read some stories from our patients and staff to find out what The Christie is doing at this difficult time.

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Corinne Faivre Finn
“We have seen a lot of our research staff return to the office. This has massively improved morale as it is a lot easier to connect with people.”
Corinne Faivre-Finn, Christie consultant
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“The experience has allowed me to be able to hear what is not being said. The extraordinary strength and resilience of individuals as they greet you with a smile… when you are aware of the pain and anguish they will be going through.”
Digital services team, redeployed to telephone patients
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“Of course, the COVID-19 virus has not gone away – we have to be cautious and we have to proceed in an appropriate way.”
Professor John Radford, director of research at The Christie
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