At The Christie, we are committed to putting patients at the heart of everything we do. 

We carry out regular surveys to find out what patients think about their care here. These are part of a national programme to improve patients’ experiences while in hospital. Taking part in the survey is voluntary, and all answers are confidential. If you are selected to take part, your contact details will be used by researchers to carry out the survey. Your personal information will be handled securely and confidentially and your details will only be used to contact you.

If you do not wish to take part or receive SMS or email reminders of if you have any questions about any surveys, please contact the Patient Advice and Liaison Service (PALS) on 0161 446 8217 or pals@christie.nhs.uk 

Friends and Family Test

We regularly ask our patients about their most recent experience at The Christie. This may be with a physical questionnaire or a text message. We use the National Friends and Family Test and ask our patients two questions:

Q1. How likely are you to recommend our service to friends and family, if they needed similar care or treatment?
Q2. Your comments help us improve services. In your own words, what were the best/worst parts of the service?

One Day Every Patient

Every year, on one day, we carry out a trust wide event to gain the views of our patients. Staff visit as many areas of the Trust as possible to talk our patients and ask them about their experiences of being cared for at The Christie. We asked:

  • What did we do well?
  • Who exceeded their expectations or excelled in giving care?
  • Where could we improve – how could we make it better for those patients we spoke to and for others?

May 2019 – key points

National Inpatient Survey

National cancer survey

You can read the latest report and information at the National Cancer Patient Experience Survey