At The Christie, we are committed to putting patients at the heart of everything we do.
We carry out regular surveys with our patients. These help us find out what our patients think about their care at The Christie and what improvements could be made to that care and experience.
These surveys are usually either part of a national programme or carried out by The Christie and its individual departments or teams.
Taking part in any survey is voluntary and all answers are confidential. Your personal information will be handled securely and confidentially and your details will only be used to contact you.
If you do not wish to take part or receive SMS or email reminders in relation to any survey, or if you have any questions about any surveys, please contact the Patient Advice and Liaison Service (PALS) on 0161 446 8217 or firstname.lastname@example.org
Did you know you can have your say at any time to help improve the care and services at The Christie?
The national ‘Friends and Family Test’ is about giving patients the opportunity to provide quick feedback on their care and treatment experience.
You can say what is going well and what can be improved. This mean people who make decisions about local healthcare can take your views into account.
It doesn’t take long and you don’t need to give your details on your feedback form.
We will regularly publish updates on overall results and actions we have taken based on this feedback.
Please visit the Friends and Family Test Survey page to take part.
Every year, on one day, we carry out a trust wide event to gain the views of our patients. Staff visit as many areas of the Trust as possible to talk our patients and ask them about their experiences of being cared for at The Christie. We asked:
- What did we do well?
- Who exceeded their expectations or excelled in giving care?
- Where could we improve – how could we make it better for those patients we spoke to and for others?
You can read the latest report and information at the National Cancer Patient Experience Survey