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Global IT outage update - Monday 22 July

The issues affecting the supplier that provides our chemotherapy and immunotherapy treatments have now been resolved.

We want to thank our patients for being understanding and bearing with us and we apologise for any delays caused by this. Unless our teams contact you, please attend your appointment as planned. Throughout this incident, we have prioritised the most clinically urgent patients.

The Christie provides care and treatment for hundreds of people every day. The global IT outage last Friday (19 July 2024) affected many organisations but to put it into context, this affected less than a third of our patients.

Our staff have worked tirelessly over the weekend to deliver as many chemotherapy and immunotherapy treatments as possible and continue to do so to catch up on rescheduled treatments this week.

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The neuroendocrine tumour (NET) specialist nursing service

The clinical nurse specialists (CNS) within the neuroendocrine tumour (NET) team act as key workers for patients and provide a point of contact for patients who are undergoing neuroendocrine cancer treatment at The Christie. They provide a link between patients and the oncology team and also provide a link between the hospital and other health care professionals, such as the GP.

A cancer care co-ordinator supports the clinical nurse specialist to deliver quality cancer care to patients who access the NET service. The cancer care co-ordinator provides a single point of access for patients with the aim of optimising patient care.

What can the key worker provide?

  • Specialist nursing assessment and advice about problems you may be experiencing because of the disease or the treatment.
  • Comprehensive information about your type of cancer, treatment options, side effects and follow-up care.
  • Time to talk through the information you have been given and discuss any concerns.
  • Support for you and your family or carers.
  • A point of contact when you have questions or concerns between hospital visits.

The service is available for as long as you are under the care of the medical oncology team at The Christie.

What can the cancer care co-ordinator provide?

  • General information and support about cancer and cancer services.
  • Navigate patients and relatives/carers to appropriate services.
  • Signpost patients and relatives/carers to appropriate services.
  • Refer patients and relatives/carers to local and online services and resources to help self-manage.

Who are the key workers in the NET nursing service?

The NET clinical nurse specialists are Kelly Farrell and Natalie Barratt. You can contact them on 0161 918 7965 (available Tuesday to Friday, 8am to 4pm) for non-urgent enquiries.

The NET cancer care co-ordinator is Manyi Eyong, telephone on 0161 918 7965 (available Monday to Friday, 8am to 4pm).

If you need urgent medical advice, please ring The Christie Hotline on 0161 446 3658.

The NET nurses may not be able to answer your call immediately, so please leave a message with your name, hospital or NHS number and a contact number. We will return your call as soon as possible, although this may not be the same day. If you are feeling unwell, please do not leave a message and contact The Christie Hotline for immediate advice.

To discuss chemotherapy appointments, please call: 0161 918 7606, 7610, 7656, 7653 or 7652.

For clinic appointments only, please call 0161 446 8370.

To contact your consultant's secretary, find their contact details on their consultant profile:

Please note: Although you will have a named consultant, you will be reviewed by other members of the NET team, including junior doctors and nurse clinicians.

Useful contacts

  • The cancer information centre at The Christie (department 3).
  • Macmillan Cancer Support: Trained advisers provide a wide range of support to improve the lives of people affected by cancer. This includes up-to-date, expert information as well as practical, medical, emotional and financial support. Their telephone is 0800 808 0000, Monday to Friday, 9am to 8pm, their website is macmillan.org.uk, or their textphone is 0808 808 0121 for the hard of hearing.
  • Neuroendocrine cancer UK: Provides accurate and up-to-date information for people living with, or affected by neuroendocrine cancers. Raises awareness of neuroendocrine cancers within the medical profession and the general public. Raises funds to support research around the UK and Ireland. Their telephone number is 0800 434 6476 and their website is neuroendocrinecancer.org.uk
  • Cancer Research UK nurses’ helpline: If you have questions about cancer, call the cancer nurses on freephone 0808 800 4040.

Cancer information in your language

  • If English is not your first language, you can speak to a nurse at Cancer Research UK through a qualified interpreter. The service is free and over 170 languages are available on 0808 800 4040.
  • Macmillan Cancer Support have interpreters available for anyone who has questions about cancer or needs support. You can contact them on freephone 0808 808 0000.

Patient transport

Patient transport services (PTS) are provided for patients whose medical condition means they cannot get to their appointment in any other way. The service does not operate over the weekend.

Maggie’s centres

Maggie's provides free practical, emotional and social support to people with cancer, their families and friends. No appointment needed. Support is free.

Last updated: February 2024