Global IT outage update - Monday 22 July

The issues affecting the supplier that provides our chemotherapy and immunotherapy treatments have now been resolved.

We want to thank our patients for being understanding and bearing with us and we apologise for any delays caused by this. Unless our teams contact you, please attend your appointment as planned. Throughout this incident, we have prioritised the most clinically urgent patients.

The Christie provides care and treatment for hundreds of people every day. The global IT outage last Friday (19 July 2024) affected many organisations but to put it into context, this affected less than a third of our patients.

Our staff have worked tirelessly over the weekend to deliver as many chemotherapy and immunotherapy treatments as possible and continue to do so to catch up on rescheduled treatments this week.

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Keep us up-to-date with your health online from home.

MyChristie-MyHealth is a service that will improve communication between you and The Christie team responsible for your care.

The service will give you access to online questionnaires which you can complete from home on your mobile, tablet or computer. These will be viewed by your clinical team before your appointment.

The online questionnaires will ask about your:

  • symptoms
  • physical health
  • quality of life

How will MyChristie-MyHealth help me?

Regular monitoring of your symptoms at home will help us better understand your health and what matters most to you.

This means that time spent with your clinical team can then be more focused on your care and any issues you may have during or after your treatment.

We can help address any issues that you may have sooner, providing better support for you in between appointments.

How do I use MyChristie-MyHealth?

  1. Make sure you provide your up-to-date mobile number and/or email address, full name, postcode and date of birth. This will let you log into MyChristie-MyHealth.
  2. Follow the website link in your text messages and emails to fill in and submit your MyChristie-MyHealth questionnaire.
  3. Please fill in the questionnaire as accurately and honestly as you can, so your clinical team can fully understand how you are doing.
  4. Once completed, make sure you submit the questionnaire so your clinical team can see your answers.
  5. View the summary of your answers and appropriate advice on how to manage your symptoms.

Frequently Asked Questions

MyChristie-MyHealth is a new online service that aims to improve communication between you and your Christie team. The new service gives you access to questionnaires about your symptoms and quality of life.

This is in addition to your regular care at The Christie.

MyChristie-MyHealth helps you regularly monitor your symptoms at home through questionnaires. Your responses to these questionnaires can help you and your Christie team address sooner any issues that you may have before or after your treatment. It will also improve your care through better communication between you and your team.

We know from previous work in this area that addressing any issues you have sooner may lead to less frequent hospital admissions, better quality of life and improved survival.

MyChristie-MyHealth will be available to all outpatients that are under the care of The Christie. This includes Christie patients that are seen in other hospitals across the North West.

The service was piloted in early 2019 in a small group of patients and became available to a growing set of outpatients from 2020.

As part of your standard care at The Christie, your doctor or specialist nurse will take you through everything you need to know about how MyChristie works and show you how to use it during one of your appointments.

If you don’t want to be involved or change your mind at any point you can update your preferences on the MyChristie-MyHealth Portal or contact your clinical team.

You will receive a text message on your mobile phone or an email with a link to MyChristie-MyHealth. By clicking on the link, you will be asked to verify your details (e.g. name, postcode and date of birth) and fill in the questionnaire securely. You can do this at home on your mobile phone, tablet or computer.

The questionnaire should take no more than 10 minutes to fill in.

Prior to submitting your questionnaire you will be given appropriate advice on how to manage any symptoms you may have reported. You can also view any previously completed forms and reported symptoms by logging into the MyChristie platform. For example, if your answers indicate that your symptoms might be concerning, you will receive a message on the website advising you to contact The Christie Hotline.

If your answers indicate that your symptoms do not require immediate medical attention, you will be provided with self-help advice information.

You can also request a copy of your answers to be sent to you via email.

Your doctor or specialist nurse will review your answers and discuss them with you at your next appointment or earlier if needed. You and your team will be able to see how your answers change over time and make note of your progress.

Please note, the questionnaire does not replace medical care. Seek medical advice immediately if you feel unwell in any way or are concerned about your symptoms. Please contact The Christie Hotline at 0161 446 3658 or 999 for life threatening emergencies.

The questionnaire will ask about your:

  • symptoms,
  • physical health, and
  • quality of life.

Your doctor or specialist nurse will talk to you about how often to fill in the questionnaire depending on your type of treatment and its duration. You will receive a text message on your mobile phone or an email with a link to the website as a reminder each time a questionnaire is due.

If you have a concern about any aspect of the service, please speak to a member of your team who will do their best to answer your questions. If they are unable to resolve your concern or you wish to make a complaint, please contact Patient Advice and Liaison Service (PALS) on or 0161 446 8217. This will not affect your treatment or care in any way.

Your answers will help you have a more focused discussion during your appointments.

The data will be stored within your secure patient record.

The Christie will use your data in line with its Data Protection Policy to inform your care, improve Christie services and support research.

More information can be found in our Privacy Notice.

By submitting a questionnaire, you are consenting for the information to be used in this way.

Visit our website for more information or speak to your Christie team.

Last updated: January 2024