Essential (Foundation) Communication Skills Training

Key information

Delivery type

Face-to-face and online (live) 

Delivery style

Two facilitators lead a mix of presentations, group discussions, small-group exercises and interactive skill demonstrations. 

Duration

Half day 

Experience level 

Foundation 

What to expect 

This half-day interactive workshop builds confidence in communicating with people who are distressed, worried or upset.

You’ll learn essential communication techniques and practise how to use them in a structured way, guiding conversations with empathy from beginning to end.

Through demonstrations, discussion and small-group work, you’ll explore how effective communication can support both patient experience and staff wellbeing. 

Learning outcomes 

By the end of this session, you will be able to: 

• Use a structured framework to guide conversations with empathy and confidence 
• Apply active listening and questioning skills to respond effectively to distress 
• Recognise the benefits of good communication for both patients and teams 
• Share learning with colleagues to enhance teamwork and patient experience 

Who is it for? 

Clinical and non-clinical staff with no previous communication training — typically Bands 1–4. 

How to book/learn more 

You can book this course on Eventbrite.