Challenging Conversations, 3 hour workshop

Key information 

Delivery type  

Face-to-face or online (interactive sessions) 

Delivery style  

• Facilitator-led presentations
• Small-group work
• Reflective exercises and skills practice

Duration  

1 full day

Experience level  

Intermediate 

What to expect 

This one-day interactive workshop builds confidence in delivering significant or sensitive information — often described as “bad news” — with clarity, compassion and confidence. 
You’ll explore what makes a conversation challenging, learn how to use the SPIKES+ framework to structure these discussions, and practise strategies for handling strong emotions in yourself and others. 
Facilitated by experienced trainers, the session combines practical techniques, reflection and real-world scenarios to help you navigate difficult interactions more effectively. 

Learning outcomes 

By the end of the study day, you will be able to: 

• Recognise what makes a conversation “challenging” and why it matters 
• Apply the SPIKES+ framework to structure difficult discussions 
• Communicate significant information clearly and sensitively 
• Respond to emotional reactions with empathy and confidence
• Reflect on personal and professional approaches to difficult news 

Who is it for? 

Health or social care professionals (Bands 5 and above) whose role involves giving significant or potentially distressing information. 

How to book / learn more 

Internal booking form or you can book this course on Eventbrite.