Intermediate Enhanced Communication Skills Training

Overview

Why choose this programme?

Delivered by experienced Maguire facilitators, this workshop offers a supportive, reflective environment to explore real-world challenges.

It builds on your existing skills to enhance both your confidence and your capacity for compassionate, patient-centred communication.

Key information

Delivery type

Face-to-face (up to 12 delegates)

Delivery style

Facilitated discussion, small-group work and role-play practice with constructive feedback.

Duration

1 day

Experience level

Intermediate

What to expect

This one-day interactive workshop is designed to help healthcare professionals build confidence in handling challenging or emotive interactions with patients and relatives.

You’ll explore how emotions influence communication, practise advanced listening and empathy skills, and use evidence-based frameworks to guide person-centred conversations.

Through discussion and supported role play, you’ll have the chance to test strategies and reflect on your own approach in a safe, psychologically supportive space.

Learning outcomes

By the end of the session, you will be able to:

Recognise the emotional impact of illness and its effect on communication
Apply frameworks to structure difficult or sensitive conversations
Respond effectively to distress, anger and complex emotions
Strengthen confidence and resilience in emotionally charged situations
Transfer communication strategies to a range of clinical and professional contexts