Key information
Delivery type
Demonstrations and teaching
Delivery style
Instructor-led workshop
Who is it for?
Clinical staff (Band 6 and above) consulting with patients remotely
Duration
Half-day workshop
Experience level
Any
What to expect
A practical half-day workshop exploring how to conduct safe, effective and compassionate telephone and online consultations. Includes demonstrations, evidence-based frameworks and strategies for managing challenging conversations remotely.
Learning outcomes
You will be able to:
- Communicate effectively over the phone or online
- Manage sensitive or complex discussions with confidence
- Apply new skills immediately within your clinical practice
Why should I do this course?
To enhance patient experience, reduce follow-ups and strengthen confidence when delivering care remotely.
How to book/learn more
You can book this course on Eventbrite.
Not ready to book? Find out more
What's new?
The Christie Institute news-
Read more about Professor Phillip Monaghan, Clinical Lead SpotlightProfessor Phillip Monaghan, Clinical Lead Spotlight
Professor Monaghan discusses what motivates a career in pathology and the advances shaping cancer diagnosis and management. The conversation also highlights current challenges, research activity, and what attendees can expect to gain from our upcoming Pathology Study Day on Monday 8 March 2027.
-
Read more about Jessica Pealing, Clinical Lead SpotlightJessica Pealing, Clinical Lead Spotlight
Jessica provides clinical and strategic leadership for the safe and effective delivery of medicines used in the treatment of haematological malignancies and helps multidisciplinary teams navigate the opportunities and challenges they present.
-
Read more about Adam Kay joins The Christie Institute for special book giveaway celebrating reading and wellbeingAdam Kay joins The Christie Institute for special book giveaway celebrating reading and wellbeing
Bestselling author and former doctor Adam Kay joined The Christie Institute Library and Knowledge Services Team to celebrate the benefits of reading, as 1,800 books were gifted to patients, visitors and staff as part of the Take 10 to Read campaign in collaboration with Read Manchester and The National Literacy Trust.