Key information
Delivery type
Demonstrations and teaching
Delivery style
Instructor-led workshop
Who is it for?
Clinical staff (Band 6 and above) consulting with patients remotely
Duration
Half-day workshop
Experience level
Any
What to expect
A practical half-day workshop exploring how to conduct safe, effective and compassionate telephone and online consultations. Includes demonstrations, evidence-based frameworks and strategies for managing challenging conversations remotely.
Learning outcomes
You will be able to:
- Communicate effectively over the phone or online
- Manage sensitive or complex discussions with confidence
- Apply new skills immediately within your clinical practice
Why should I do this course?
To enhance patient experience, reduce follow-ups and strengthen confidence when delivering care remotely.
How to book/learn more
You can book this course on Eventbrite.
Not ready to book? Find out more
What's new?
The Christie Institute news-
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Despite the frequency of difficult conversations, many healthcare workers, particularly those in bands 1 to 5, receive little or no formal training in how to navigate them.
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There is something incredibly powerful about being in a room with healthcare professionals who, perhaps for the first time in a long time, are given space to speak. Not to be taught, not to be assessed, not to be “fixed.” To talk about what their work feels like.
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The Christie Institute for Cancer Education’s PGUG team hosted a Preceptorship Celebration Event on Monday 27 April at The Christie Education Centre, bringing together staff to recognise the impact of preceptorships in supporting newly registered healthcare professionals.