You can speak with:
- someone on the team looking after you
- the manager of the team
- someone independent of the ward or department, by contacting the Patient Advice and Liaison Service (PALS) and complaints team.
For further guidance please read our information leaflet:
Read our 2017/2018 complaints annual report
'Tips on making a complaint to the NHS in England' - British Sign Language (BSL) video:
Video source: Parliamentary and Health Service Ombudsman www.ombudsman.org.uk