The Christie charity
The Maguire portfolio of courses
Outlined below is a sample of the courses available and links to further information. We offer courses in Manchester in our dedicated training facility within The Christie School of Oncology.
An opportunity for senior professionals to refresh and build on their communication skills to support personalised care and shared decision-making in more complex interactions whether face to face or on the telephone.
We explore SPIKES “Plus”, an evidence-based consultation framework along with other key communication skills and behaviours and test these on real examples drawn from your practice, in a safe and supportive learning environment.
Learning objectives
- Review evidence- based skills and principles for effective communication.
- Discuss challenges such as breaking bad news, advanced care planning, handling anger or distress, challenging colleagues.
- Practice key skills and principles to specific contexts, receive constructive feedback and test out alternative strategies.
- Identify communication strategies that can be transferred to any interpersonal or professional context.
Suitable for:
Senior health and social care professionals (band 6 and above)
Price
£759
Dates and links
- May 20 to 21
- June 2 to 3
- June 9 to 10
- July 1 to 2
- July 8 to 9
- September 23 to 24
- October 14 to 15
- October 20 to 21
- November 4 to 5
- December 2 to 3
- December 9 to 10
Contact
In this workshop we focus on communication skills that convey compassion and respect so that patients and carers are left feeling heard and more satisfied with their care.
We will offer an evidence-based structure for effective interactions alongside skills and strategies for challenging situations such as handling strong emotions.
Learning objectives
- Recognise the relevance of patients’ emotions and the importance of establishing their concerns to provide effective care.
- Discuss the barriers to compassionate communication.
- Practice facilitative communication skills in a safe and supportive environment.
- Identify transferable communication strategies for difficult situations such as handling distress or anger, end of life conversations, difficult questions and complex information giving.
Suitable for:
Health and social care professionals (up to and including band 6)
Price
£599
Dates and links
Contact
Supporting patients with every contact is a key role. When making calls such as booking, cancelling or changing appointments, front line workers may need to respond to difficult questions, requests and/or strong emotions.
This workshop aims to support staff in this aspect of their role with specific, key skills for communicating information effectively and supportively on the telephone.
Learning objectives
- Recognise the challenges of contacting patients by telephone.
- Explore key communication skills for conveying difficult information (e.g. cancelled appointment, active listening and supporting.
- Discuss strategies for managing confidentiality, cancelling/changing appointments, responding to emotional reactions and/or questions
- Apply R.I.N.G - a structure for contacting patients by telephone
Suitable for:
Front line health and social care staff, such as booking clerks, medical secretaries, ward and clinic staff, pharmacy staff, receptionists (up to and including band 4).
Dates and links
Price
£149
Contact
Conducting remote consultations with patients brings a whole new set of challenges. Without visual cues how do we offer a patient-centred approach, maintain clinical safety and avoid information overload?
This workshop offers tips and ideas for planning and preparing for telephone consultations and will support professionals to discuss the challenges involved and to adapt their consultation skills for remote interactions.
Learning objectives
- Refresh key communication skills for responding to distress, supporting and checking understanding.
- Identify barriers to hearing and processing information
- Recognise the role of empathy in overcoming communication barriers and how this can be conveyed verbally.
- Apply a consultation structure (ENGAGE) to support effective assessment and information-giving.
Suitable for:
Health and social care professionals managing assessments, consultations and treatment reviews with patients on the telephone (band 6 and above).
Dates and links
Price
£249
Contact
Modern healthcare relies on effective teamwork and communication to ensure effective and safe patient care. At the same time positive working relationships and effective, early resolution of conflict is crucial to the wellbeing of staff.
In this workshop we offer a practical approach to fostering collaborative working relationships and tackling difficulties when they arise.
Learning objectives
- Discuss the challenges in communicating with colleagues and explore the roots of conflict.
- Recognise different working styles and the ways in which these can impact on our working relationships.
- Discover 'non –violent communication'; skills for hearing, understanding, making requests and saying no.
- Demonstrate a 3 step process for raising issues and concerns with colleagues
Suitable for:
All health and social care professionals
Price
£249
Dates and links
Contact
In disagreements between colleagues, formal processes can entrench the dispute and ratchet up the tensions risking further breakdown of working relationships with the associated costs and stress for all involved.
Employing a mediation style approach to conflict resolution, this workshop aims to equip managers and HR professionals with the tools to intervene; support, preserve and/or restore working relationships facilitate collaborative solutions and resolve situations before they escalate.
Learning objectives
- Define key principles for a mediation style approach to conflict resolution.
- Explain a structure and process for managing a facilitated conversation between two parties.
- Refresh key communication skills used in conflict resolution.
- Discuss boundaries: confidentiality, staying impartial, managing behaviours, handling emotional reactions, when to refer on.
Suitable for:
Professionals in managerial, human resources and talent roles.
Dates and links
Price
£249
Contact
This workshop provides a deeper understanding of group dynamics and process. It will support leaders and educators to set up and facilitate the effective functioning of groups and manage challenges.
Learning outcomes
- Recognise the features of a well-functioning and effective group/team/meeting
- Explore the factors which inhibit and enable effective group process
- Discuss ways to lead groups/teams/meetings for effective outcomes
- Identify skills to manage challenging dynamics and/or behaviours, in groups/teams/meetings
Suitable for:
Any professional managing teams, meetings or running educational groups
Dates and links
To be announced
Price
£249
Contact
To enhance and develop facilitation skills and methods for delivering effective communication skills training at foundation and intermediate levels.
The participant will have the opportunity to:
- Review evidence-based key components for effective communication skills training
- Considerations for course design and delivery
- Competences for delivering effective training
- Key facilitation skills
- Managing group dynamics
- Experimental training methods
- Establishing and maintaining a safe and productive learning environment
- Practice facilitation methods
*Please note this course does not cover advanced facilitation methods i.e. individual agenda-based role-plays
Suitable for:
Senior health and social care professionals, managers and educators
Pre-requisites
Attendees will have undertaken a 2 or 3 day Advanced Communication Skills Training Workshop in the last 5 years
A thorough knowledge of a model and key communication skills and principles.
Dates and links
To be announced
Price
To be announced
Contact
This workshop will address considerations for course design and delivery when using role play methods focussing on maintaining safety and maximising learning. Delegates will have the opportunity to experience and practice setting up and managing role play. The course will allow reflection on levels of confidence, competence and plan for future development.
Participants will have the opportunity to:
- Identify risks and benefits of using role-play as a tool for learning
- Discuss preparing a group for role play
- Consider the set-up and running of role play
- Consider how to maximise learning
- Identify challenges in managing group dynamics to maintain safety
Suitable for:
Managers, clinicians and educators delivering intermediate/advanced communication skills training to health and social care professionals or, any workshop or training session which includes role-play.
Pre-requisites
Attendance on a 2 or 3 Day Advanced Communication Skills Training Course (or equivalent)
- Train the Trainer: Enhanced Facilitation Skills and Methods or equivalent
- A thorough knowledge of key communication skills and principles, evidence base and communication strategies for managing difficult communication challenges
Dates and links
To be announced
Price
To be announced
Contact
Bespoke workshops, online programmes and blended learning packages can be tailored to a variety of topics such as:
- Compassionate communication
- Breaking bad news
- Advance care planning
- Managing conflict
- Team working
- Difficult conversations with colleagues
We offer supervision, coaching, mentoring and mediation to individuals and organisations.
Please contact the team for more information: the-christie.maguire.unit@nhs.net