The Maguire portfolio of courses

Outlined below is a sample of the courses available and links to further information. We offer courses in Manchester in our dedicated training facility within The Christie School of Oncology.

Advanced Communication Skills Training

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits 

Two and three day courses have been shown to increase skills in patient-centred communication by offering an evidence-base, demonstration of key communication skills and behaviours and opportunity to practice skills and receive feedback in a safe and supportive environment.

Delivered by facilitators with unrivalled subject expertise, this course aims to improve patient experience through enhancing skills for communicating effectively with patients and their families with compassion, dignity & respect. 

Content:

  • Evidence base and consultation structure for compassionate & effective communication
  • Work on individual communication challenges
  • Key skills & strategies for managing complex, challenging and /or highly emotive situations e.g. breaking bad news, advance care planning, handling anger, distress, challenging a colleague

Who it’s for?

Senior doctors, nurses & allied healthcare professionals (Band 7 and above) experiencing complex and challenging situations in their practice.

Organisations within health & social care who wish to support the quality and delivery of patient experience by investing in their workforce knowledge and skills.

2 & 3 day options *with or without actors

Download Course Flyer

Check dates and book:

Manchester

https://2-day-acst-20a.eventbrite.co.uk

https://3-day-acst-20a.eventbrite.co.uk

Enhanced Communication Skills Training (Intermediate level)

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits 

Delivered by facilitators with unrivalled subject expertise, this evidence-based course aims to improve patient experience through enhancing skills for communicating effectively with patients and their families with compassion, dignity & respect. 

Content:

  • Principles of compassionate & effective communication
  • Work on individual communication challenges
  • Key skills & strategies for managing challenging and emotive situations e.g. handling distress or anger, end of life conversations, handling difficult questions and complex information giving
  • Practice key skills & behaviours in a safe and supportive environment

Who it’s for?

Junior doctors, nurses & allied healthcare professionals (up to Band 6 or equivalent) experiencing difficult and challenging situations in their practice.

Organisations within health & social care who wish to support the quality and delivery of patient experience by investing in their workforce knowledge and skills.

Download Course Flyer

Check dates and book:

Manchester:

Communicating with Colleagues

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits 

This workshop draws from human factors, assertiveness and emotional intelligence literature as well as a comprehensive communication skills evidence base.

The workshop will offer a practical approach to fostering collaborative working relationships, and tackling difficulties when they arise. The skills and strategies gained from this workshop are applicable to interactions with peers, junior and/or senior colleagues.

Content:

  • Barriers to communication with colleagues
  • Communication loops – ensuring the message is received and understood
  • Understanding different working styles
  • Assertiveness
  • Achieving win/win outcomes
  • Saying ‘No’
  • Raising issues and concerns

Who it’s for?

Health and social care professionals wishing to develop and enhance professional communication, building positive relationships with colleagues.

Check dates and book:

Manchester: 

TTT Enhanced Facilitation Skills & Methods

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training. 

Why this course? / how it benefits

Maguire Train the Trainer courses do not do not teach facilitators to deliver specific programmes because we know that communication skills courses that actually change practice demands facilitators who are competent to explain and demonstrate the key communication skills and behaviours and use appropriate experiential methods confidently and safely.

Course content

  • the core principles and competences underpinning effective communication skills training and key considerations when planning course content, teaching methods and structure
  • delegates determine their own learning needs by identifying their current level of skills and experience and their developmental needs within the areas of competence discussed
  • experience and practice  a variety of experiential teaching methods, develop and enhance existing facilitation skills and work with common group dynamic issues
  • reflection on levels of confidence, competence and plan for future development needs

Who it’s for?

For educators & health & social care individuals who currently deliver aspects of communication skills training / or aim to do so. 

Organisations within health & social care who wish to support the quality and delivery of their training by investing in their trainers’ knowledge and skills.

NB:

This course does not cover advanced facilitation methods i.e. individual agenda-based role-plays.

Course FLyer

Check dates and book:

Manchester:

TTT Advanced Facilitation (role-play)

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits

Advanced communication skills training requires highly skilled facilitation because it challenges senior clinicians to reflect on their current practice and explore new skills and strategies for handling complex situations. Facilitators need to be credible, confident and able to set up and manage advanced teaching methods (role play) safely and effectively.

Course Content:

  • the core principles and competences underpinning effective communication skills training and key considerations when using an advanced method i.e. role-play
  • delegates  determine their own learning needs by identifying their current level of skills and experience and their developmental needs within the areas of competence discussed
  • experience and practice  use of role-play, develop existing facilitation skills and work with group dynamic issues
  • reflection on levels of confidence, competence and plan for future development needs 

Who it’s for?

For educators and health & social care individuals experienced in delivering communication skills training who wish to develop their facilitation skills in setting up and managing role play.

Organisations within health & social care who wish to support the quality and delivery of their training by investing in their trainers’ knowledge and skills.

Download Course Flyer

Check dates and book

Manchester: 

NEW COURSES FOR 2020

Understanding Groups for Effective Team Working

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits 

This workshop will enable the identification and management of challenges in the workplace from individuals, teams or training groups. This will support the delegate in tackling difficulties when they arise. By gaining a broad understanding of groups and teams, learners will have the opportunity to transfer learning to a variety of settings

Content: 

  • Criteria for a functioning and cohesive group
  • Identifying factors inhibiting and enabling effective group processes
  • Recognising and challenging group dynamics
  • Maintaining group safety

Who it’s for?

Educators, co-ordinators, team leaders and managers.

Download Course Flyer

Check dates and book:

https://ugfetw20.eventbrite.co.uk

Mediation Skills for Managers

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits

This workshop aims to establish competence and confidence in facilitating discussions between conflicted parties. It will enable participants to develop a mediation style approach, enabling parties to feel heard and supported, preserve and/or restore working relationships and collaborate on solutions.

Content:

  • Understanding interpersonal conflict
  • Principles for a collaborative approach to conflict resolution
  • Structure for facilitated conversations
  • Using effective communication skills to manage participation, enhance listening and understanding between conflicting parties – generating solutions
  • Challenges in facilitating conversations, e.g. staying neutral and impartial, managing challenging behaviour, handling emotions

Who it’s for?

Health and social care professionals with a line manager role or responsibility.

Check dates and book:

https://msfm20.eventbrite.co.uk

Effective Telephone Consultations

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits

The onset of the COVID19 pandemic has brought to the fore the challenges of working over the telephone, or with new online technologies with our patients. This workshop has been developed to support all staff in this new way of working and to refresh knowledge and key skills for effective communication over the telephone/online media with patients. The workshop will look to develop confidence around existing skills and may offer new skills to add to your toolkit.

Content:

  • Discuss the relationship between communication, patient experience and clinical safety.
  • Reflect on the specific challenges faced by health care professionals in offering a patient-centred approach and ensuring safety via the telephone
  • Describe key considerations in planning and preparing for telephone consultations
  • Refresh key skills and principles for effective, patient-centred conversations
  • Explore how existing communication skills can be adapted and developed to maximise both the efficiency of the consultation and the patient experience

Who it’s for?

Health and social care professionals managing consultations and treatment reviews on the telephone

Download course flyer

Check dates and book:

https://etc20.eventbrite.co.uk

Contacting Patients by Telephone

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits

This workshop aims to support staff who regularly contact patients by telephone as part of their role. It will focus on specific, key skills for effective communication over the telephone with patients. The facilitators will offer an opportunity to build on existing skills and knowledge as well as enabling participation and learning with interactive exercises and demonstrations.

 

Content:

  • Benefits and challenges of contacting patients by telephone
  • Listening, understanding and supporting patients over the telephone
  • R.I.N.G. - a structure for managing telephone interactions
  • Managing confidentiality
  • Cancelling or changing appointments
  • Responding to reactions

Who it’s for?

Front line health and social care staff,booking clerks, medical secretaries, ward/clinic staff, pharmacy staff, receptionists

Download course flyer

Check dates and book:

https://cpbt20.eventbrite.co.uk

Telephone Consultations and Clinics

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

Why this course? / how it benefits

In response to changing demands and new ways of delivering services, health and social care staff are increasingly using telecommunications to engage with patients and clients. This course has been specifically developed to address the challenges of this growing service provision. This workshop will focus on managing complex, challenging and/or highly emotive patient consultations over the telephone.

Content:

  • Reviewing emerging evidence relatedto telephone clinics and consultations
  • Discussion on the differences between telephone and face to face interactions
  • including the risks and benefits
  • Opportunity to refresh and hone effective communication skills used in all patient focussed consultations
  • Importance of using empathy
  • SPIKES ‘plus’

Who it’s for?

Senior health and social care professionals, who conduct formal telephone clinics and consultations.

Download course flyer

Check dates and book:

https://tcacfshp20.eventbrite.co.uk