Friends and Family Test

The NHS Friends and Family Test is an important tool for The Christie to receive direct, regular and up to date feedback from our patients.

This feedback helps us to shape and further improve our services for our patients.

All messages are FREE. You can opt-out anytime by replying with STOP.

Following an appointment at The Christie, patients are sent the below text message:

Q1. How likely are you to recommend our service to friends and family, if they needed similar care or treatment?

REPLY with the number of your choice.

  1. extremely likely
  2. likely
  3. neither likely or unlikely
  4. unlikely
  5. extremely unlikely
  6. don't know

 

After the patient has replied, they will then receive a text message with the second question:

Q2. Your comments help us improve services. In your own words, what were the best/worst parts of the service?

Alternatively, patients will be given a paper questionnaire which they can fill in and post in one of the Friends and Family Test mailboxes located on our wards.