This feedback helps us to shape and further improve our services for our patients.
All messages are FREE. You can opt-out anytime by replying with STOP.
Following an appointment at The Christie, patients are sent the below text message:
Q1. How likely are you to recommend our service to friends and family, if they needed similar care or treatment?
REPLY with the number of your choice.
- extremely likely
- neither likely or unlikely
- extremely unlikely
- don't know
After the patient has replied, they will then receive a text message with the second question:
Q2. Your comments help us improve services. In your own words, what were the best/worst parts of the service?
Alternatively, patients will be given a paper questionnaire which they can fill in and post in one of the Friends and Family Test mailboxes located on our wards.