Patient surveys

Patient Experience and Satisfaction with our Services

At The Christie, we are committed to putting patients at the heart of everything we do. 

We carry out regular surveys to find out what patients think about their care here. These are part of a national programme to improve patients’ experiences while in hospital. Taking part in the survey is voluntary, and all answers are confidential. If you are selected to take part, your contact details will be used by researchers to carry out the survey. Your personal information will be handled securely and confidentially and your details will only be used to contact you.

If you do not wish to take part or receive SMS or email reminders of if you have any questions about any surveys, please contact the Patient Advice and Liaison Service (PALS) on 0161 446 8217 or pals@christie.nhs.uk 

Friends and Family Test

We regularly ask our patients about their most recent experience at The Christie. This may be with a physical questionnaire or a text message. We use the National Friends and Family Test and ask our patients two questions:

Q1. How likely are you to recommend our service to friends and family, if they needed similar care or treatment?
Q2. Your comments help us improve services. In your own words, what were the best/worst parts of the service?

In August 2018, 97.4% of our patients said they would recommend our service to friends and family, if they needed similar care or treatment.

One Day Every Patient

This is a face to face survey we carry out with our patients twice a year.

  • We identify two specific dates each year when staff interview all patients who are willing and well enough to respond to questions about the quality of care they received on their most recent experience at The Christie.
  • One Day Every (In) Patient focuses on the experience of the inpatients in our ward areas.
  • One Day Every (Out) Patient focuses on the experience of our patients in the outpatient and day cases treatment areas.

200 Patients a Month Survey

Every month we ask approximately 200 patients from across the hospital to answer questions about their care and treatment. Like the National Inpatient Survey, questions cover the following areas:

200 patients a month survey - latest results

The overall score for March 2016 was 99.5% 17 questions were asked and out of 2622 responses there was dissatisfaction expressed in 13. Actions are taking place to ensure improvements based on your feedback.