The Christie specialist cancer centre in Manchester is to undertake a huge feedback exercise to help improve services by seeking the views of as many patients it can in just one day.
On Thursday May 16, staff are aiming to ensure that as many patients as possible have the opportunity to give their opinion on what they think about the care they receive at The Christie, who exceeded their expectations or excelled in giving care and their ideas on how services could be improved. The exercise will see 100s of patients interviewed in just one day and will be the largest patient survey The Christie has ever undertaken.
Patient experience and improvement lead, Philip Higham, said: “Patients who have a better experience of care have better health outcomes so we need to know what experiences our patients are having and ensure we continue to meet, improve upon and exceed their expectations. We’re very proud of our patient feedback at The Christie. We consistently perform well in national patient surveys and inspections, but we are never complacent and recognise there is always more we can do to improve.”
“We’re very excited to be doing our largest ever survey by talking directly to our patients. Lots of staff are involved and we hope it will provide us with a real insight into how our patients feel and the experiences they have whilst being cared for at The Christie.”
As well as visiting clinics and wards, staff will also be on hand to speak to patients in the Oak Road main entrance area and at local cancer outreach services. Patients will also have the opportunity to give their feedback online.
A variety of members of staff have volunteered to talk to patients throughout the day, from both clinical and non-clinical roles. Any patients who have specific concerns will be given further help and advice about how those can be addressed.
The online survey can be completed here: www.christie.nhs.uk/onedayeverypatient
The Christie NHS Foundation Trust has been rated ‘Outstanding’ by the health regulator the Care Quality Commission (CQC) which referred to it as ‘exceptional’ and ‘a leader in its field’. It not only commended the Trust for its effectiveness and care, but highlighted its work in shaping the future of cancer care and noted the reach and influence of its clinical research projects. The CQC also rated The Christie the best specialist trust in the country, and one of the top three trusts overall in England.