The Christie NHS Foundation Trust has once again received excellent results in the annual national inpatient survey, published by the Care Quality Commission (CQC).
The 2020 inpatient survey shows how The Christie scored against other NHS trusts throughout England in a series of 45 questions that consider all aspects of the experience inpatients have when they are admitted to hospital. The survey, which was carried out in November 2020, asks questions about hospital admission and discharge, the hospital and ward environment, doctors and nurses, care and treatment, operations and procedures, and respect and dignity.
Patients at The Christie gave the cancer centre a score of 9 out of 10 in the survey when asked what their overall experience was while they were in hospital which was ‘better than most other trusts’ in the survey. The lowest score by any trust was 7.5 and the highest was 9.5.
In 2 of the survey questions, The Christie scored the same as the highest mark given to any trust in England. This was for the time patients had been on the waiting list before being admitted to hospital, and patients feeling that staff told them who to contact if they were worried about their condition or treatment after they left hospital.
The Christie was also the highest scoring trust in the North West in 11 of the 45 survey questions.
The Christie scored ‘much better than other trusts’ in around half of the survey questions (22 out of 45) and ‘better or somewhat better than other trusts’ in a further 21 out of 45 questions. On just two of the 45 questions was The Christie ‘about the same as other trusts’ and on none of the questions was the cancer centre ‘worse than other trusts’.
Some of the main highlights from the survey were:
- Patients felt very strongly that they were treated with respect and dignity
(Q45 scoring 9.7 out of 10).
- Patients agreed very strongly that staff told them who to contact if they were worried about their condition or treatment after they left hospital.
(Q41 scoring 9.7 out of 10).
- Patients felt very satisfied with the amount of information they were given about their condition or treatment
(Q24 scoring 9.6 out of 10).
- Patients felt very strongly that when doctors spoke about their care in front of them, the patient was included in the conversation
(Q17 scoring 9.5 out of 10).
- Patients felt very satisfied that hospital staff did everything they could to help control any pain
(Q28 scoring 9.5 out of 10).
- Patients agreed very strongly that hospital staff answered their questions about the operation or procedures before it took place.
(Q31 scoring 9.5 out of 10).
- Patients felt very satisfied that doctors answered their questions in a way that they could understand?
(Q15 scoring 9.4 out of 10).
Professor Janelle Yorke, executive chief nurse and director of quality at The Christie, said: “We work hard to put patients at the heart of everything we do at The Christie and are very proud to once again receive such positive feedback from patients. Through listening to patients and acting on their feedback in surveys like this we can ensure we provide the highest quality of care and patient experience and identify ways to continually improve our services.”
One patient who had a very positive experience as an inpatient was Paul Hutchinson from Blackpool. Following a diagnosis of testicular cancer, he was told he required surgery to remove the cancer. Normally, this would have involved major abdominal surgery necessitating intensive care, a seven day stay in hospital and a recovery time at home of several months. However, with keyhole surgery carried out by one of The Christie’s surgical robots, he was in hospital for just 48 hours and was able to get married a few weeks later.
Paul said: “I had a very positive experience as an inpatient at The Christie and it comes as no surprise at all to me that the hospital has scored so highly in this national survey. The quality of care was second to none, the staff were so compassionate and caring, I was treated with dignity and respect and even the food was good.”
Thanks to a pioneering type of robotic surgery, Paul was able to make a speedy recovery, in time to be able to marry his fiancée Lisa Bamforth in August this year.
In total, 137 acute and specialist NHS trusts were surveyed, and responses were gathered from just over 73,000 patients.
The Christie had a response rate of 62% compared with the national response rate of 46%.
The Christie NHS Foundation Trust was the first specialist trust to be rated as ‘Outstanding’ twice (in 2016 and 2018) by the health regulator the Care Quality Commission (CQC). It referred to The Christie as ‘a leader in cancer care’ and ‘a pioneer in developing innovative solutions to cancer care.’ The CQC praised the Trust’s staff which it said ‘go the extra mile to meet the needs of patients and their families’ and that they were ‘exceptionally kind and caring.’ In 2017, the CQC rated The Christie as the best specialist trust in the country, and one of the top three trusts overall in England.