Bernie Clark, information support officer

Bernie Clark, information support officer is our November 2020 You Made a Difference award winner. Judges felt that she was a very worthy winner and the comments made about Bernie showed that she really represented The Christie's principles of care.

"Bernie repeatedly goes above and beyond in her role. At the start of the COVID-19 pandemic, she remained on site to keep the service going and has been instrumental in its development to get patients access to the wig service remotely.
"Recently she responded calmly and professionally when assisting a gentleman who phoned the cancer information centre as his wife was unresponsive. Bernie’s quick thinking and calm response contributed to the lady now being safely back at home after a brief stay in ICU.
"Bernie is a pleasure to work with and always has the patient at the centre of everything she does.
"Bernie is a valued member of the cancer information centre team where she has worked as the cancer information centre support officer for 2 years, having worked at The Christie since 2018.
"Bernie’s work is so very important to our patients and centre users where she offers advice, information and support. She also keeps us organised and makes sure we have all the information needed for people to access. Bernie’s dedication, empathy and compassion are evident in everything she does from basic support, hair loss advice, providing a listening ear and, in this instance, offering valuable lifesaving advice. She always goes above and beyond.
"Bernie’s caring personality extends beyond the workplace. She loves spending time with her family and her gorgeous dog Arnie!
"I speak for all the team when I say how very proud we are to work with Bernie and she really deserves this award. Well done Bernie.”

  - Lizzie McCulloch, manager

"During the COVID-19 pandemic, the cancer information centre team have been working at home as part of the Trust's plan to reduce footfall and transmission of infectious diseases. They have continued to provide their vital service remotely through the use of softphones which enable the calls to the centre to be forwarded to the team at home.
"A few weeks ago, Bernie received a call from a very distressed gentleman whose wife was unresponsive and wouldn't wake up and he didn't know what to do. Bernie kept calm and instructed the gentleman to immediately put the phone down and ring "999" which he did. Bernie then rang the gentleman back a few minutes later to make sure he had rung the ambulance. When she rang back the paramedics were resuscitating his wife. Bernie remained on the phone calmly and professionally supporting the gentleman.
"This was an unusual and incredibly difficult situation but Bernie focused on providing support to the gentleman throughout the day keeping in touch when he most needed it. The patient was thankfully resuscitated after a stay in intensive care has now returned home. The patient's husband feels Bernie's direct instruction and calm approach saved his wife's life.
"Being the consummate professional Bernie continued to work and receive other phone calls throughout the day taking this in her stride! I am incredibly proud of Bernie and her actions not only in this instance but for the work she does to support our patients every day. She is one of The Christie's unsung heroes and certainly "Made a Difference" to this lady and her husband.

  - Jeni Carden-Jones, service manager (CSSS)

Has a staff member, team or volunteer at The Christie gone above and beyond in their work? You can nominate them for the monthly You Made a Difference Award.