Janet Rowson-Hussain, senior healthcare assistant

Janet Rowson-Hussain, senior healthcare assistant on the acute assessment unit (AAU) is our February 2021 You Made a Difference award winner. Judges picked her out as a very deserving winner and said that the comments made about her showed how she represents The Christie principles and behaviours.

“Janet is a senior healthcare assistant who started work at The Christie in September 1999. She has worked on the assessment unit throughout this time and has seen many changes within the organisation.
“As a Senior Healthcare Assistant she cares for patients who are admitted to the AAU with acute oncology complications and provides a welcome and safe environment for them during these unnerving times for the patients. She provides excellent care to all of our patients giving them physical and mental support during their stay on the ward and ensures that they are cared for in a compassionate, dignified and professional manner.
“Janet is a true example of a staff member who treats all patients and colleagues with respect and kindness. She is a dedicated member of the team and works very hard to support not only the patients but also her colleagues on shift.
“Due to Janet’s wealth of experience dealing with patients’ complex needs, she provides relaxation and meditation support to patients who are experiencing distressing symptoms such as breathlessness, pain or delirium or whom just require that support for their mental wellbeing. She provides this support whilst also keeping her sense of humour on the ward which is greatly appreciated during difficult shifts – this is widely appreciated and commented on by patients and staff. These are just some of the reasons why she is deserving of this award.
“Janet is a kind and caring person who takes initiative to work above and beyond to support those around her. She is humble in her abilities and is looking forward to her retirement this year which will see her have a well-deserved break but will be returning to work shortly after this break”.

  - Aislinn Giles, senior sister, acute assessment unit (AAU)

“As on-call registrar overnight, I was asked to attend the CT department as a young woman who needed an urgent brain scan was confused and not willing to have the scan. The patient was clearly scared, disorientated and very confused.
“Despite the late hour of the night and the difficult circumstances, Janet treated the patient with all the care and dignity one would wish for one's own family. She talked to the patient at length about the reasons for the scan and explored her worries about it with amazing patience despite the patient's clear confusion.
“The radiographer, critical care fellow and I all tried to talk the patient in to having the scan, and even the patient's husband on the phone was unable to encourage her to have it. We were close to having to give intravenous sedation, but after 45 minutes of staying with and talking to the patient, Janet succeeded in getting her to agree to the scan. She even stayed in the room with appropriate PPE to keep the patient calm.
“This is above and beyond the call of duty and avoided having to give potentially risky IV sedation”.

  - Rohan Shotton, colleague

Has a staff member, team or volunteer at The Christie gone above and beyond in their work? You can nominate them for the monthly You Made a Difference Award.