Frequently asked questions
You can find the answers to out most frequently
asked questions below:
Why did I have to wait for a bed?Open
Why did I have to wait for a bed when I came in for an
If you are coming to The Christie for an inpatient stay we will
send you a letter asking you to book in at our Oak Road reception.
Appointments are usually early in the day. This is because nearly
all patients need to have a blood test, wait for the results to
come through, then see the doctor for an examination - all before
getting a bed on a ward. Occasionally, the blood results show that
patients are not well enough to have treatment that day and they
may need to come back later.
Sometimes there is a delay before a bed becomes available -
this depends on several things:
- The type of treatment you are having (surgery, chemotherapy or
radiotherapy) and whether there is a suitable place on a ward for
you. This is why some patients, who book in later than you, get a
bed before you. For example, a patient due for surgery that day
might go straight to the surgical unit because there are beds
- When a male or female bed becomes available. Some wards are
just for men or women, but most are arranged in four-bed bays. We
are a very busy hospital and most beds are occupied - so there can
be a wait until a bed becomes free. Overnight, there can be
emergency admissions from patients needing urgent treatment - and
these take priority.
There can be delays when the patient occupying a bed cannot be
discharged in the morning because they are:
- Unable to leave hospital as scheduled because they are
- Waiting to see the doctor before being discharged
- Waiting for treatment or medication to finish
- Waiting for transport home or transfer to another
We regret that you may have to wait several hours in our Oak
Road reception or the admissions lounge on Oak House. But we hope
you agree that it's better to try and book you in as soon as
possible, even though this can mean some delays.
Trouble getting through on the telephone?Open
I am having trouble getting through to a service on the
telephone, what do I do?
Contact the patient advice and liaison service on:
How do I find ward phone numbers?Open
How do I find ward phone numbers?
For individual ward phone numbers go to The Christie's ward section and
click on the relevant ward.
What is Hospedia? How do I use it?Open
How do I get to talk to a consultant?Open
How do I get to talk to a consultant?
If you are a patient at The Christie, ask one of the team
looking after you to arrange for you to speak to your consultant -
this could be your nurse, ward sister, radiographer or clinic
If you are a relative or carer of a Christie patient please ask
a member of the team to arrange for you to speak to the consultant.
It is important to remember that because of patient
confidentiality, the consultant will not be able to discuss any
matters about the patient's personal or medical condition without
How do I donate to The Christie?Open
How do I donate to The Christie? How do I get involved with
Visit the Christie charity section of the
website for more details.
How do I get out of the car park without having to pay?Open
I cannot find a car park space, how do I get out of the car
park without having to pay?
Patients who are unable to find a parking space may push the
buzzer on the barrier and will be let out free of charge.
Getting out of the car park when picking someone up?Open
How do I get out of the car park without having to pay when I
pick someone up?
You may push the buzzer on the barrier and you will be let out
free of charge as long as you are leaving within 20 minutes.
Disabled car parking - where is it?Open
Disabled car parking - where is it?
Disabled spaces are either side of the road opposite the front
entrance in Oak Road. They are almost always in use.
How do I find a department or ward at The Christie?Open
How do I find a department or ward at The Christie?
find detailed site maps here.
How do I find info about a specific type of cancer?Open
How do I find more information about a specific type of
Please visit the cancer information centre
page for more information.
How do I access the Christie information booklets?Open
How do I gain access to The Christie information booklets?
Our information booklets can
be found here on this web site or the full range of patient
information is available from our cancer information centre on the
glass link corridor. Our main departments and wards have leaflet
racks with a selection of main patient booklets. Please help
yourself. If you would like a particular leaflet or booklet and you
can't find it in the racks, please ask your nurse, radiographer or
What complimentary therapies does The Christie offer?Open
I'm interested in complementary therapies, does The Christie
Our rehabilitation unit offers some complementary therapies - click here
for more information
Where can I get information on holiday insurance?Open
Where can I get information on holiday insurance?
Ring the Cancerbackup cancer information service on 0808 800
1234 (lines are open Monday-Friday, 9am-7pm.) or look at the travel
and cancer booklet on the Cancerbackup web site.
Can you please send me information for my essays?Open
I am a student, can you please send me information for my
Unfortunately our staff are very busy and we are unable to
provide statistics and other information for students. But please
see our cancer links page for excellent information resources about
How do I get referred as a patient to The Christie?Open
How do I get referred as a patient to The Christie?
If a patient wants a second opinion from The Christie, or wishes
to be referred to us for treatment, they must do this through their
GP or hospital consultant. We can only accept referrals through a
Referrals for a private consultation should be made in the same
Can I be treated privately at The Christie?Open
Can I be treated privately at The Christie?
Nathan House is The Christie's own 19-bed private patients suite
with its own outpatient department.
How do I get a second opinion?Open
What is a second opinion? And how do I go about getting
We will accept referrals for second opinions on cases where
either diagnosis or treatment is difficult or when patients feel
that a second opinion would be helpful. The request for a second
opinion needs to be made through a GP or hospital