Ambulance transport for patients
Services (PTS) are provided for patients whose medical condition
means they cannot get to their appointment in any other way.
Most people make their own way to
hospital appointments by car or public transport, accompanied by a
relative or friend. If you have difficulty using public
transport, there is a list of community transport providers
How do I book transport?
Your GP will be able to advise you how to book via your central
referral booking centre. You will be asked a list of
questions to ensure you are eligible to travel via patient
You can visit the transport department (42) which is located in the
main outpatient area at The Christie or phone 0161 446 8114 or 0161
446 8143. The staff will be able to advise you about
eligibility for ambulance transport and arrange subsequent bookings
Can I bring somebody with me?
You may bring one other person with
you if you meet the North West Ambulance Service (NWAS) criteria
for escorts. Please remember that if you have to stay in
hospital, your relative or friend will not be able to use ambulance
transport to travel home and they will need sufficient money to pay
for their return transport as the hospital cannot provide this.
How can I find out if an ambulance has been booked?
At the time of booking your transport
you will be given a booking reference. This is confirmation
that your transport has been booked. There is no need
to ring and confirm as the details will automatically be sent to
NWAS who provide the service.
What do I do if I can't attend?
If you are unable to keep your
appointment and you have booked patient transport services, it is
very important that you cancel your transport. Telephone the
transport clerk on 0161 446 8114 or 0161 446 8143 as soon as you
can - it's helpful to have at least 48 hours' notice.
This is so that we can use the booking for someone else.
What time do I need to be ready for my journey to The
NWAS ask that you are ready at least
two hours before your appointment. The ambulance service will
do their best to be with you on time.
What should I do if the ambulance transport is late
You can contact the Transport
Department on 0161 446 8114 or 8143 who will liaise with NWAS
control centre where possible to obtain an estimated time of
arrival. The Christie is not responsible for the service,
ambulance vehicles or crews. Remember - if you take a taxi
you will not be reimbursed.
What do I do when my outpatient treatment or test is
You should report back to the
transport department. The staff will notify the ambulance
service you are ready. NWAS have 90 minutes to allocate a
vehicle so there will be a wait for your transport.
For some patients -
Staff will ask you to wait in the department where you had your
test or treatment.
Please do not leave the area unless
you tell a member of hospital staff where you will be, otherwise
you may miss your transport home.
I am an inpatient. What do I do when I am ready to go
Please arrange with a relative or
friend to come and collect you. If you need a stretcher
ambulance, the ward staff will arrange this for you but NWAS
needs as much notice as possible.
Help with travel costs
If you make your own way to The Christie, you can get help with
the cost of public transport (bus or train fares) or car mileage
and parking if you are getting certain benefits or if you have an
HC2 or HC3 certificate.
If you are unsure of your entitlements you can phone The
Christie benefits advisers on 0161 446 8538 or 8539.
This is a list of some of community transport providers for
people who have difficulty using public transport. Please
phone to check the cost.
- Altrincham, Sale & Bowden - Telephone: 0161 929 6994
- Crewe and Nantwich Community Vehicle Scheme -Telephone: 01270
- Glossopdale & High PeakCommunity Transport -Telephone:
- Glossopdale & High Peak Volunteer Car Scheme
-Telephone: 01457 890904
- Hattersley & Limited Tameside area - Point 2 Point
-Telephone:0161 367 8014
- Holmes Chapel Christian community care -Telephone:0845 688
- Ring and Ride (Greater Manchester area) - Please phone to
register telephone: 0161 877 5424. When you are registered
and need transport - telephone 0161 876 5766.
- Stockport & surrounding areas - Easy Go Community
Transport -Telephone:0161 419 3580
- Stockport voluntary car schemes -Telephone:0161 276 2812
- Tameside Miles of Smiles Volunteer Car Scheme -Telephone:0161
Traveline: For details about local bus and rail
services, telephone the Traveline on:0871 200 2233(calls cost up to
10p per minute for BT customers) or visit www.traveline.info
Greater Manchester Passenger Transport: Telephone: 0161 244
Community transport Manchesterfor Manchester, Salford and Oldham
0845 077 2246.
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