Our Fundraising Promise
What Is the fundraising promise?
The Fundraising Standards Board Fundraising
Promise is a promise made by members of the Fundraising Standards
Board scheme to the public, committing to the highest standards of
practice, and ensuring that all their activities are open and fair,
honest and legal.
By signing up to the Fundraising Standards Board scheme you will
be agreeing to adhere to the Fundraising Promise when raising
Our fundraising promiseOpen
We are members of the Fundraising Standards Board
self-regulatory scheme. The Fundraising Standards Board works to
ensure that organisations raising money from the public do so
honestly and properly.
As members of the scheme, we follow the Institute of
Fundraising's Codes of Fundraising Practice and comply with the key
principles embodied in the Codes and in this Promise .
We are committed to high standardsOpen
We do all we can to ensure that fundraisers, volunteers and
fundraising contractors working with us to raise funds comply with
the Codes. This ensures that we comply with the law including those
that apply to data protection, health and safety and the
We are honest and openOpen
We tell the truth and do not exaggerate. We do what we say we
are going to do We answer all reasonable questions about our
fundraising activities and costs.
We are clearOpen
We are clear about who we are, what we do and how your gift is
used. Where we have a promotional agreement with a commercial
company, we make it clear how much of the purchase price we
receive. We give a clear explanation of how you can make a gift and
amend a regular commitment.
We are respectfulOpen
We respect the rights, dignities and privacy of our supporters
and beneficiaries. We will not put undue pressure on you to make a
gift. If you do not want to give or wish to cease giving, we will
respect your decision. If you tell us that you don't want us to
contact you in a particular way we will not do so.
We are fair and reasonableOpen
We take care not to use any images or words that cause
unjustifiable distress or offence. We take care not to cause
unreasonable nuisance or disruption.
We are accountableOpen
If you are unhappy with anything we've done whilst fundraising,
you can contact us to make complaint. We have a complaints
procedure, a copy of which is available on request and is available
on our website. If we cannot resolve your complaint, we accept the
authority of the Fundraising Standards Board to make a final
Not happy with our charity work?
Learn about how The Christie charity is governed.