The Maguire portfolio of courses

Outlined below is a sample of the courses available and links to further information. We offer courses in Manchester, Birmingham and London. To obtain a fuller understanding of the range of courses on offer, please click here to link to the prospectus.

 

Advanced Communication Skills Training

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

 

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

 

Why this course? / how it benefits 

Two and three day courses have been shown to increase skills in patient-centred communication by offering an evidence-base, demonstration of key communication skills and behaviours and opportunity to practice skills and receive feedback in a safe and supportive environment.

Delivered by facilitators with unrivalled subject expertise, this course aims to improve patient experience through enhancing skills for communicating effectively with patients and their families with compassion, dignity & respect. 

 

Content:

  • Evidence base and consultation structure for compassionate & effective communication
  • Work on individual communication challenges
  • Key skills & strategies for managing complex, challenging and /or highly emotive situations e.g. breaking bad news, advance care planning, handling anger, distress, challenging a colleague

 

Who it’s for?

Senior doctors, nurses & allied healthcare professionals (Band 7 and above) experiencing complex and challenging situations in their practice.

Organisations within health & social care who wish to support the quality and delivery of patient experience by investing in their workforce knowledge and skills.

2 & 3 day options *with or without actors

*’CONNECTED’

 

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Enhanced Communication Skills Training (Intermediate level)

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

 

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

 

Why this course? / how it benefits 

Delivered by facilitators with unrivalled subject expertise, this evidence-based course aims to improve patient experience through enhancing skills for communicating effectively with patients and their families with compassion, dignity & respect. 

 

Content:

  • Principles of compassionate & effective communication
  • Work on individual communication challenges
  • Key skills & strategies for managing challenging and emotive situations e.g. handling distress or anger, end of life conversations, handling difficult questions and complex information giving
  • Practice key skills & behaviours in a safe and supportive environment

 

Who it’s for?

Junior doctors, nurses & allied healthcare professionals (up to Band 6 or equivalent) experiencing difficult and challenging situations in their practice.

Organisations within health & social care who wish to support the quality and delivery of patient experience by investing in their workforce knowledge and skills.

 

Download a flyer

Check dates and book:

Effective Communication with Colleagues

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

 

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

 

Why this course? / how it benefits 

Difficulties with interpersonal relationships at work have been recognised as a significant cause of workplace stress with healthcare workers quoted as being the professional group most likely to experience anxiety, depression & stress related to their job (Health & Safety Executive 2015). 

Drawing from our expertise in communication and as accredited workplace mediators, Maguire Senior Trainers will outline a 3 step strategy for resolving and managing conflict.

 

Content:

  • Experiences and causes of conflict
  • Styles commonly used to resolve & manage conflict
  • Key principles and skills for communicating effectively with colleagues (3 step strategy)

 

Who it’s for?

All health & social care professionals, and managers who may be experiencing difficult or challenging situations in their workplace.

Organisations within health & social care who wish to improve or support the quality of professional workplace relationships

 

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TTT Enhanced Facilitation Skills & Methods

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

 

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training. 

 

Why this course? / how it benefits

Maguire Train the Trainer courses do not do not teach facilitators to deliver specific programmes because we know that communication skills courses that actually change practice demands facilitators who are competent to explain and demonstrate the key communication skills and behaviours and use appropriate experiential methods confidently and safely.

 

Course content

  • the core principles and competences underpinning effective communication skills training and key considerations when planning course content, teaching methods and structure
  • delegates determine their own learning needs by identifying their current level of skills and experience and their developmental needs within the areas of competence discussed
  • experience and practice  a variety of experiential teaching methods, develop and enhance existing facilitation skills and work with common group dynamic issues
  • reflection on levels of confidence, competence and plan for future development needs

 

Who it’s for?

For educators & health & social care individuals who currently deliver aspects of communication skills training / or aim to do so. 

Organisations within health & social care who wish to support the quality and delivery of their training by investing in their trainers’ knowledge and skills.

 

NB:

This course does not cover advanced facilitation methods i.e. individual agenda-based role-plays.

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TTT Advanced Facilitation (role-play)

Maguire Communication Skills Training Unit: Keeping effective communication at the heart of patient-centred care

 

Why us?

The Maguire Communication Skills Training Unit has been the forefront of communication skills research and training for over three decades and is internationally recognised as the Gold Standard for communication skills training.

 

Why this course? / how it benefits

Advanced communication skills training requires highly skilled facilitation because it challenges senior clinicians to reflect on their current practice and explore new skills and strategies for handling complex situations. Facilitators need to be credible, confident and able to set up and manage advanced teaching methods (role play) safely and effectively.

 

Course Content:

  • the core principles and competences underpinning effective communication skills training and key considerations when using an advanced method i.e. role-play
  • delegates  determine their own learning needs by identifying their current level of skills and experience and their developmental needs within the areas of competence discussed
  • experience and practice  use of role-play, develop existing facilitation skills and work with group dynamic issues
  • reflection on levels of confidence, competence and plan for future development needs 

 

Who it’s for?

For educators and health & social care individuals experienced in delivering communication skills training who wish to develop their facilitation skills in setting up and managing role play.

Organisations within health & social care who wish to support the quality and delivery of their training by investing in their trainers’ knowledge and skills.

 

Download a flyer

Check dates and book

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