The Christie NHS Foundation Trust has been held up by the independent health regulator the Care Quality Commission (CQC) as a positive example within the National Health Service.
In its annual report to Parliament, the CQC commended the specialist cancer hospital in Manchester for improving access and interpretation services for patients and engaging with the LGBT community.
The State of Care report is the CQC’s annual review for MPs that describes the quality of care delivered in the health and adult social care services they inspect.
The report draws together its findings and conclusions from the past 12 months of ratings.
In November 2016 The Christie was ranked outstanding by the CQC. It was described as ‘exceptional’ and ‘a leader in its field’.
Four months later, following the end of its last inspection programme, the Trust was rated the best specialist trust in the country and also one of the top three trusts generally in England.
The Christie was one of the first specialist cancer hospitals in the country to be awarded the highest accolade by the CQC, which highlighted its effectiveness, care and leadership.
In this week’s report the leadership team at The Christie has been commended for examining the demographics of people who use its services and taking steps to ensure equal access, involvement and inclusion for all people.
It cites, as examples, that the Trust has:
- improved physical accessibility and easy to read information on cancer treatments
- responded to patient feedback to improve equality – for example, improving the use of British Sign Language interpreters for deaf patients
- engaged the lesbian, gay, bisexual and transgender community in Manchester, through work with the LGBT Cancer Alliance and having a presence at Manchester Pride to improve the understanding of LGBT issues among staff
- upgraded the chapel, prayer room and multi-faith room, which are now well-used by patients, visitors and staff with much positive feedback
- ensured that all surveys include equality monitoring and that patients who do not read English have interpreter support to complete surveys.
The Christie’s Chief Executive Roger Spencer welcomed the publication of the CQC’s State of Care report, saying: “We were incredibly proud when the CQC ranked The Christie as outstanding last November. Now, in highlighting the work that goes on here at The Christie as a positive example to other healthcare providers, the CQC recognises the hard work and dedication of our staff.
“We are continually striving to improve our services for cancer patients and we are very happy to share and help to spread best practice throughout the NHS.”