Patients give feedback on experience
Press Release Posted 17 August 2012
In results published earlier today, the Department of
Health's latest National Cancer Patient Experience Survey ranks The
Christie as being one of the top organisations in the
The Christie was revealed as being in the top 20% of
organisations for overall treatment and care, with 90% of the
specialist cancer centre's patients rating their care as
'excellent' or 'very good'.
The survey asked patients for their experiences across the
whole pathway from the first presentation with their GP to The
Christie, measuring the responses against national frameworks.
Chief Executive of The Christie, Caroline
"Receiving such good feedback from patients who have had
their own personal experience with cancer is incredibly valuable to
us. Someone's cancer journey is a very complex and personal
one that can be shaped and guided by healthcare professionals that
specialise in this area of care. I am therefore delighted to
hear this kind of feedback directly from patients who have been
through the experience, and would like to thank all of The Christie
staff who have contributed to these results."
In the same UK-wide survey, The Christie was also listed
in the top 20% of hospital for 31% of the questions asked.
Caroline Shaw continues:
"It's even more promising to see that there have been
significant improvements in 42% of the questions compared with the
results from 2010. Despite the quality of feedback we receive
through surveys such as this, we continually review our services
and operations to ensure we are always developing and making
improvements where necessary."
The national survey questioned patients with a primary
cancer diagnosis who were admitted as either an inpatient or day
case, but all of who were discharged between September and November
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